SIDDARTHA SEN
New Delhi
Summary
I am seeking employment with an organization where I can use my talents and skills to help the organization grow and establish an enjoyable career for myself. I want to excel with hard work, perseverance and dedication.
Overview
9
9
years of professional experience
Work History
Account Manager
MIDLAND CREDIT MANAGEMENT
03.2019 - 01.2024
- My role was to help consumers who were referred to the legal collections by the legal department of MCM, ensuring consumers are able to overcome their debt obligations and provide them solutions for a better life.
Quality Analyst
TATA CONSULTANCY SERVICES
11.2016 - 01.2019
- Have experience of evaluating collection agents from USA, Philippines and India where we used to monitor agent’s work flow and adherence to the state laws and state and federal guidelines and regulations for Citibank credit card customers in USA.
Senior Technical Support Executive
CONVERGYS INDIA PVT LTD
02.2015 - 09.2016
- Worked as a technical support officer where we provided resolutions to customers facing issues with their Orange telecom services and EE broadband L1
- Basic handset troubleshooting and network based troubleshooting for customers in the UK.
Education
Skills
Good communication skills
Have thorough knowledge of desktop and application handling
MS – Office
Java script
Visual studio
Awards And Acknowledgements
- Rewarded with Rising Star of the Quarter at R&R in Convergys India Pvt Ltd.
- R&R for most Client Appreciation in Convergys India Pvt Ltd.
- Received multiple accolades in the form of Encore Honors for consumer appreciation in Midland Credit Management.
Job Highlights
- Was promoted as senior technical officer for Orange telecom project at Convergys in September, 2016.
- Have experience of team support and handling in EE broadband project at Convergys from Feb 2016 till September, 2016.
- Worked as a Quality Analyst for TCR project at Tata Consultancy Services for two years two months.
- Got promoted as Resident Expert at Midland Credit Management due to good performance.
- Worked in the Inbound Team for more than 2 years consistently where our team outperformed the onshore teams (Troy and Roanoke) month after month in every parameter.
Timeline
Account Manager
MIDLAND CREDIT MANAGEMENT
03.2019 - 01.2024
Quality Analyst
TATA CONSULTANCY SERVICES
11.2016 - 01.2019
Senior Technical Support Executive
CONVERGYS INDIA PVT LTD
02.2015 - 09.2016