Summary
Overview
Work History
Education
Skills
Job Highlights
Awards and acknowledgements
Timeline
Generic

SIDDARTHA SEN

Guwahati

Summary

Results-driven professional with over 10 years of experience in collections, customer service, technical support, quality assurance, and sales. Demonstrated expertise in managing accounts receivable and legal collections while ensuring compliance with US regulations such as FDCPA and CFPB. Proficient in dispute resolution and credit risk assessment, effectively optimizing collection strategies to enhance recovery rates. Aiming to leverage extensive skill set to drive operational efficiency and contribute to organizational success.

Overview

10
10
years of professional experience

Work History

Sales Executive

RENEWFI
05.2024 - Current
  • I provide consultation to clients facing financial difficulties, pinpointing causes of rejected loans and guiding them on ways to increase approval rates for conventional loans.
  • I contact current and potential clients to promote, upsell, and cross-sell products and services.

Account Manager

MIDLAND CREDIT MANAGEMENT
03.2019 - 01.2024
  • My role was to help consumers who were referred to the legal collections by the legal department of MCM, ensuring consumers are able to overcome their debt obligations and provide them solutions for a better life.

Debt Collection Specialist

TATA CONSULTANCY SERVICES
11.2016 - 01.2019
  • As part of the debt collection process for Citibank customers at TCS, the role involves managing overdue accounts, assisting customers in resolving outstanding debts, and ensuring compliance with financial regulations. Offering payment plans, settlements, or hardship programs to customers facing financial difficulties, while maintaining a customer-focused approach. Ensuring adherence to the Fair Debt Collection Practices Act (FDCPA) and Citibank’s internal policies, while maintaining accurate records of interactions and payment commitments.

Senior Technical Support Executive

CONVERGYS INDIA PVT LTD
02.2015 - 09.2016
  • Worked as a technical support officer where we provided resolutions to customers facing issues with their Orange telecom services and EE broadband L1
  • Basic handset troubleshooting and network based troubleshooting for customers in the UK.

Education

B.Sc(IT) -

Kuvempu University
08-2015

AHSEC -

Gauhati Commerce College
05-2011

AISSC -

Hindustani Kendriya Vidyalaya
05-2009

Skills

  • Good communication skills
  • Thorough knowledge of desktop and application handling
  • MS – Office
  • Java script
  • Visual studio

Job Highlights

  • Promoted as senior technical officer for Orange telecom project at Convergys in 09/01/16.
  • Experience of team support and handling in EE broadband project at Convergys from 02/01/16 till 09/30/16.
  • Worked as a Quality Analyst for TCR project at Tata Consultancy Services for two years two months.
  • Promoted as Resident Expert at Midland Credit Management due to good performance.

Awards and acknowledgements

  • Rewarded with Rising Star of the Quarter at R&R in Convergys India Pvt Ltd.
  • R&R for most Client Appreciation in Convergys India Pvt Ltd.
  • Received multiple accolades in the form of Encore Honors for consumer appreciation in Midland Credit Management.

Timeline

Sales Executive

RENEWFI
05.2024 - Current

Account Manager

MIDLAND CREDIT MANAGEMENT
03.2019 - 01.2024

Debt Collection Specialist

TATA CONSULTANCY SERVICES
11.2016 - 01.2019

Senior Technical Support Executive

CONVERGYS INDIA PVT LTD
02.2015 - 09.2016

B.Sc(IT) -

Kuvempu University

AHSEC -

Gauhati Commerce College

AISSC -

Hindustani Kendriya Vidyalaya

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SIDDARTHA SEN