SIDDHANT DAS

• Support the development and improvement of AI-powered systems used to automate outbound calls to insurance providers for policy and coverage information.
• Verify and structure insurance-related data to maintain accuracy and support AI model training.
• Identify data discrepancies and recurring errors to help improve AI performance and operational processes.

Internal Promotions

1. Interim Quality Reviewer (Current)

• Review work completed by AI systems and operators to ensure accuracy, completeness, and compliance with established SOPs.
• Identify, document, and report errors, inconsistencies, and deviations from process guidelines.
• Verify completed tasks against process requirements and forward reviewed tasks for audit.

2. Interim Trainer

• Collaborated with the Learning and Development (L&D) team to support the training and onboarding of new trainees.
• Delivered process training and explained standard operating procedures (SOPs) to help new team members understand their roles and responsibilities.

• Consulted with clients remotely to understand their business and personal needs and recommend tailored solutions.
• Provided strategic guidance and improved business processes to increase operational efficiency and support profitability.
• Researched and evaluated freelancing platforms to identify suitable outsourcing services and cost-effective solutions based on client requirements.
• Adapted business strategies and workflows to changing client needs, project goals, and freelancing market trends.
• Managed client requirements and recommended practical solutions to improve workflow management and overall business performance.

• Excelled as an Assistant Political Consultant at IPAC, devising adaptive strategies to enhance political presence for VIP clients.
• Managed the 17-North Shillong booth, leading and coordinating a team of volunteers throughout the campaign.
• Developed strong skills in client relations, strategic planning, and team leadership.
• Achieved impactful results in challenging environments through effective management and strategic execution.