Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Siddhant Jadhav

Nashik,MH

Summary

Detail-oriented and analytical professional with experience in customer operations and data reporting, transitioning into a Business Analyst role. Skilled in requirement gathering, stakeholder communication, and process optimization. Proficient in MS Excel, basic SQL, and reporting tools. Adept at understanding user needs and translating them into actionable insights to improve decision-making and operational efficiency.

Overview

3
3
years of professional experience

Work History

Operation CSE

Quest2Travel by makemytrip
Nashik
02.2024 - 10.2024
  • Managed corporate travel operations and tracked data in alignment with policy guidelines.
  • Analyzed travel data to generate trend reports for cost control and operational improvement.
  • Gathered and documented specific travel requirements through collaboration with clients.
  • Built relationships with key stakeholders to understand business needs and identify improvement opportunities.
  • Interpreted customer feedback to detect patterns, enhancing service delivery and business processes.
  • Demonstrated strong verbal and written communication skills to clarify business requirements between stakeholders and technical teams.

Customer Support Executive

Virgo BPO Services
Nashik
10.2021 - 12.2022
  • Facilitated effective communication between cross-functional teams and clients, ensuring timely resolution of business concerns.
  • Managed numerous client interactions across various platforms, demonstrating strong multitasking and prioritization skills.
  • Captured customer feedback to inform process updates and enhance service delivery.
  • Documented high-volume customer requests using CRM tools for accurate reporting and analysis.
  • Identified repetitive issues to support internal process optimization, recommending data-driven solutions.

Education

B.Com - Banking And Finance

Savitribai Phule Pune University | B.Y.K College
Nashik
04-2023

Skills

  • Requirements gathering and documentation
  • Data analysis and reporting
  • Advanced Excel skills
  • Basic SQL proficiency
  • Business process knowledge
  • Client and stakeholder communication
  • Problem solving and logical thinking
  • Time management and coordination
  • Process improvement strategies

Languages

Languages Known: English, Hindi, Marathi

Timeline

Operation CSE

Quest2Travel by makemytrip
02.2024 - 10.2024

Customer Support Executive

Virgo BPO Services
10.2021 - 12.2022

B.Com - Banking And Finance

Savitribai Phule Pune University | B.Y.K College

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Siddhant Jadhav