Siddhant Prakash
Analyst II Infrastructure Services
New Delhi
Summary
Dynamic IT professional with a proven track record at DXC Technology, excelling in troubleshooting, system analysis, and customer support. Skilled in Service Now and fostering team collaboration, I've significantly enhanced IT infrastructure efficiency. Expert in technical support and root-cause analysis, consistently delivering solutions that improve client satisfaction and operational productivity.
Overview
5
5
years of professional experience
Work History
Analyst II Infrastructure Services
DXC Technology
01.2022 - Current
- Troubleshoot and resolve system issues.
- Work with clients to understand their requirements.
- Provided exemplary helpdesk service and support to assist customers.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Worked effectively in team environments to make the workplace more productive.
- Provided technical guidance for system development and troubleshooting.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Technical Support Engineer
Fidelis Corporate Solutions Pvt. Ltd.
10.2021 - 12.2021
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Front End Intern
Dignity Software Pvt. Ltd.
01.2020 - 09.2020
- Conducted thorough testing of web applications for compatibility across different browsers and devices.
Education
Bachelor's in Computer Science -
Dronacharya Group Of Institution
Greater Noida, India 04.2001 -
Skills
Service Now
Active Directory
Customer Support
Troubleshooting
System troubleshooting
Technical support
IT infrastructure
Technical analysis
Helpdesk operations
Root-cause analysis
Documentation and reporting
Accomplishments
- Champs Award FY 23
- Collaborator Award FY 23
- Champ Award FY 24
- Collaborator Award FY 24
- Promoted to Analyst II Infrastructure Services
- Champion Collaborators Award FY 25
Timeline
Analyst II Infrastructure Services
DXC Technology
01.2022 - Current
Technical Support Engineer
Fidelis Corporate Solutions Pvt. Ltd.
10.2021 - 12.2021
Front End Intern
Dignity Software Pvt. Ltd.
01.2020 - 09.2020
Bachelor's in Computer Science -
Dronacharya Group Of Institution
04.2001 -
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