Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Siddhant Prakash

Siddhant Prakash

New Delhi

Summary

Dynamic Technical Support Analyst with a proven track record at Accenture, excelling in system troubleshooting and customer support. Adept at root-cause analysis and documentation, I enhance team productivity and ensure timely resolutions. Committed to delivering exceptional service while mentoring peers in best practices for effective problem-solving.

Overview

6
6
years of professional experience

Work History

SW/App/ Cloud Tech Support Analyst

Accenture
Gurugram
06.2025 - Current
  • Diagnosed and resolved technical issues for internal users with efficiency.
  • Provided technical support for software applications and hardware systems.
  • Managed ticketing system to track support requests and resolutions promptly.
  • Collaborated with IT teams to implement system upgrades and enhancements.
  • Documented troubleshooting procedures for recurring technical problems to enhance knowledge sharing.
  • Installed, configured, tested, maintained, and monitored operating systems and application software.
  • Delivered timely updates on progress toward resolution of customer issues via email or phone calls.
  • Provided remote support services for clients using virtual private networks and remote access technologies.

Analyst II Infrastructure Services

DXC Technology
Remote
01.2022 - 06.2025
  • Resolved system issues through effective troubleshooting techniques.
  • Collaborated with clients to gather and analyze requirements.
  • Delivered exemplary helpdesk support, assisting customers with inquiries.
  • Provided technical support for end-users by addressing hardware and software challenges remotely or onsite.
  • Enhanced team productivity by working effectively in collaborative environments.
  • Guided system development and troubleshooting efforts with technical expertise.
  • Ensured timely resolution of software and hardware concerns through remote client assistance.
  • Mentored junior team members on best practices for issue resolution.

Technical Support Engineer

Fidelis Corporate Solutions Pvt. Ltd.
10.2021 - 12.2021
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Front End Intern

Dignity Software Pvt. Ltd.
01.2020 - 05.2020
  • Conducted thorough testing of web applications for compatibility across different browsers and devices.

Education

Bachelor of Technology in Computer Science And Engineering -

Dronacharya Group Of Institution
Greater Noida, India

Skills

Documentation and reporting

Root-cause analysis

Help desk operations

Technical analysis

IT infrastructure

Technical support

System troubleshooting

Customer support

Active Directory management

ServiceNow expertise

Ticketing management

Problem solving

Remote assistance and support

Application installations and support

System upgrades

Accomplishments

  • Champs Award FY 23
  • Collaborator Award FY 23
  • Champ Award FY 24
  • Collaborator Award FY 24
  • Promoted to Analyst II Infrastructure Services
  • Champion Collaborators Award FY 25

Timeline

SW/App/ Cloud Tech Support Analyst

Accenture
06.2025 - Current

Analyst II Infrastructure Services

DXC Technology
01.2022 - 06.2025

Technical Support Engineer

Fidelis Corporate Solutions Pvt. Ltd.
10.2021 - 12.2021

Front End Intern

Dignity Software Pvt. Ltd.
01.2020 - 05.2020

Bachelor of Technology in Computer Science And Engineering -

Dronacharya Group Of Institution

Similar Profiles

CREATE PROFILE
Siddhant Prakash