Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Siddhant Tamang

NewDelhi

Summary

I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I have experience in managing and leading teams across multiple sectors. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in Business Management and making organizations successful.

Overview

7
7
years of professional experience

Work History

Onboarding Specialist

Cvent
05.2022 - 06.2023
  • Having a consultative approach towards clients first event
  • Managing clients success and overlooking there events
  • Maintaining minimum of 96% quality of documentation and Gainsight adoption.
  • Maintaining 100% quality of Outcome discussed with clients.
  • Managing & taking accountability of the event success.
  • Strategize clients first event and help them coordinate with different departments.

Lead Customer Analyst

American Express Pvt Ltd
01.2021 - 04.2022
  • Helped set up business for Singapore process
  • Assisted with balance reconciliation and resource out analytic business solutions which helped the users
  • Expert in maintaining 100% customer satisfaction by ensuring quality & services
  • Handled escalation calls and issues related to Process
  • Manage team’s Reports & Emails and statistics.

Master Complaint Analyst

American Express Pvt.Ltd
01.2019 - 12.2020
  • Helped with process development on consumer end
  • Assisted with balance reconciliation and resource out analytic business solutions which helped the users
  • Hands on experience with icare tool
  • Expert in maintaining maximum customer satisfaction by ensuring quality & services
  • Handled escalation complaints and issues related to Process
  • Took Refreshers training for the team.

American Express Pvt Ltd
01.2017 - 01.2018
  • Pay It Plan It
  • Helped set up the entire process for the United States
  • Reconciliation of customers card account and help them manage there finance
  • Siddhant Tamang

Lead Customer Analyst

American Express Pvt.Ltd
01.2016 - 01.2018
  • Lead CCP with Pilot Plan -Itproject,helped with process development on consumer end
  • Assisted with balance reconciliation and resource out analytic
  • Skills
  • Microsoft excel, Dos
  • Languages
  • English, Hindi, Nepali
  • Interest
  • Music, Travelling
  • Awards
  • Best App of the year
  • Social Profile
  • Facebook: facebook.com/siddhanttamang95 business solutions which helped the users
  • Expert in maintaining maximum customer satisfaction by ensuring quality & services
  • Handled escalation calls and issues related to Process
  • Took Refreshers training for the team
  • Up selling of card benefits and products for the enhancement of customer experience
  • Manage team’s auxiliary usage and reported call handling time.

Education

BA PROGRAMME - Economics

Moti Lal Nehru ( Delhi University)
Delhi
07.2017

12th Humanities - Humanities

Navy Children School
Chanakyapuri
04.2013

Skills

  • Analytical and Critical Thinking
  • Customer Accounts Management
  • Applicant Qualification
  • Microsoft Office
  • Gainsight Documentation
  • Salesforce Proficient

Languages

Hindi
English
Nepali
Advanced (C1)

Timeline

Onboarding Specialist

Cvent
05.2022 - 06.2023

Lead Customer Analyst

American Express Pvt Ltd
01.2021 - 04.2022

Master Complaint Analyst

American Express Pvt.Ltd
01.2019 - 12.2020

American Express Pvt Ltd
01.2017 - 01.2018

Lead Customer Analyst

American Express Pvt.Ltd
01.2016 - 01.2018

BA PROGRAMME - Economics

Moti Lal Nehru ( Delhi University)

12th Humanities - Humanities

Navy Children School

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Siddhant Tamang