Siddharth Gupta
AVP-Operations
Summary
Specialist Program Manager with 6+ years of experience leading marketplace, GTM, and operations programs across SaaS, EV, waste-tech, and logistics. Proven track record in revenue scaling (️12 Cr ARR), asset-heavy operations, risk control, and cross-functional program execution. Strong in governance, KPIs, and predictable delivery in high-growth environments.
Overview
2026
2026
years of professional experience
Work History
Specialist Program Manager / Head of Operations
ZAG Tech Solution (WNDY)
08.2024 - Current
- Led strategy and operations programs for a Delhi NCR–focused marketplace, acting as an internal consulting partner to leadership.
- Delivered ₹12 Cr ARR through structured revenue growth, onboarding, and marketplace scaling initiatives.
- Designed zone-level GTM and rollout frameworks supporting controlled North India expansion.
- Program-managed in-house call center and CRM implementation, improving conversion and resolution efficiency.
- Built KPI dashboards and operating reviews to drive execution discipline and leadership visibility.
AVP of Operations
ScrapUncle
12.2023 - Current
- Program-managed operations and customer support transformation, standardizing SOPs, SLAs, and escalation workflows.
- Implemented data-driven KPI frameworks, improving operational efficiency and decision-making.
- Delivered 70% revenue growth within 3 months through supply-side optimization and execution excellence.
- Improved service reliability, achieving 80% month-over-month growth in pickup fulfillment rates.
- Built and scaled ops and support teams, leading hiring, training, and performance management.
- Launched a new revenue vertical for secondary sales of white goods (ACs, refrigerators, washing machines), taking it from 0→1 operations.
GM- Supply Excellence
BatterySmart
4 2023 - 11.2023
- Owned end-to-end programs across partner onboarding, platform digitization, monetization, and national expansion for a large-scale EV battery-swapping network.
- Program-managed infrastructure scale from early pilots to 650+ active stations, contributing to growth of 1,600+ stations across 50+ cities and 10+ states.
- Designed and launched standardized Partner & Franchisee Onboarding Programs, increasing onboarding capacity from 20–25 to 100+ stations per month with clear P&L and compliance gates.
- Led Partner App transformation, migrating from manual swap notes to a fully digital, leakage-free swap and settlement system, including prepaid partner recharges.
- Defined partner commercial and upsell frameworks, increasing company share of swap revenue by 15% and unlocking incremental revenue streams.
- Built franchisee lifecycle programs (onboarding → operations → escalation → de-boarding) with KPI-driven governance.
- Established station rating models, SLAs, escalation TATs, and audits, enabling safe scale in an asset-heavy operating model.
- Owned asset leakage, safety, and compliance programs, reducing logistics costs by 25% through improved asset tracking.
- Streamlined collections via CMS, Paytm, virtual wallets, and subscriptions, improving daily recovery by 18% in 2 months.
- Drove cross-functional execution across product, ops, finance, and field teams; delivered 5× revenue growth within 3 months in a rapid scale phase.
Associate Manager- CDG
MyGate
07.2019 - 06.2021
Education
PGDM: Marketing & Operation -
IMS GHAZIABAD
05-2019
BTech: Civil Engineering - undefined
AKTU
12th -
Daffodils Public School
10th -
Daffodils Public School
Skills
Data-driven decision making
Skilled in Excel
SOP enhancement and implementation
Business process optimization
Analytical problem-solving
Timeline
Specialist Program Manager / Head of Operations
ZAG Tech Solution (WNDY)
08.2024 - Current
AVP of Operations
ScrapUncle
12.2023 - Current
Associate Manager- CDG
MyGate
07.2019 - 06.2021
BTech: Civil Engineering - undefined
AKTU
GM- Supply Excellence
BatterySmart
4 2023 - 11.2023
PGDM: Marketing & Operation -
IMS GHAZIABAD
12th -
Daffodils Public School
10th -
Daffodils Public School