Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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Siddharth Kaushik

Senior Manager- Operations
Dehradun

Summary

Forward-thinking Senior Manager adept at managing teams of 120 employees with 9 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Versatile Senior Manager specializing in providing best customer experience and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Proficient Senior Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Senior Manager - Ops

Whitehatjr
Mumbai
05.2020 - 08.2022
  • Provided strong leadership to enhance team productivity and morale.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.

Travel Consultant

Yatra Online Pvt.Ltd.
Gurugram
03.2016 - 04.2018
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Handled sensitive information with professionalism and discretion.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Completed accurate reservations for business travelers at point of sale.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Education

Bachelor of Arts - Mass Communication

I.M.S
Dehradun
07.2010 - 06.2013

Skills

Project manager supervision

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Accomplishments

  • Achieved COE award 2021 by completing the tasks assigned to me on time with accuracy and efficiency.
  • Documented and resolved the issues which led to great customer experience. Moreover, Fixed the issue so taht same won't be repeated.
  • Supervised team of 100+ staff members.
  • Resolved product issue through consumer testing.

Software

Salesforce

Zendesk

Slack

Timeline

Senior Manager - Ops

Whitehatjr
05.2020 - 08.2022

Travel Consultant

Yatra Online Pvt.Ltd.
03.2016 - 04.2018

Bachelor of Arts - Mass Communication

I.M.S
07.2010 - 06.2013
Siddharth KaushikSenior Manager- Operations