Bishen Singh Raryan
Ops Manager E-Commerce
Noida
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Ops Manager - E-Commerce
Tresor Systems Private Ltd
New Delhi
2016.04 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
Sales Manager
iWorld Business Solutions Private Limitied
New Delhi
2011.02 - 2016.04
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Post Graduation Diploma in Business Management - Marketing
BLS Institute of Management
Ghaziabad 2008.08 - 2010.07
BBA - Marketing
Maharshi Dayanand University, Rohtak
New Delhi 2004.07 - 2007.07
Skills
eCommerce Feature Development
Excellent managerial techniques
Project manager supervision
Accomplishments
- Earned the “Game Changer” Award in 2017 for onboarding Paytm Online to Offline for stores.
- Increased vertical share from 0.2% to 6% in just 6 months.
Timeline
Ops Manager - E-Commerce
Tresor Systems Private Ltd
2016.04 - Current
Sales Manager
iWorld Business Solutions Private Limitied
2011.02 - 2016.04
Post Graduation Diploma in Business Management - Marketing
BLS Institute of Management
2008.08 - 2010.07
BBA - Marketing
Maharshi Dayanand University, Rohtak
2004.07 - 2007.07