Siddharth Lulla
Jaipur
Summary
Dedicated and experienced individual with proven success in BPO industry. Always motivated for new challenges with a disciplined approach to exceed targets, along with an all out hunger to learn more and reach new levels of excellence. Adept at developing and implementing effective strategies for improved productivity and performance, driving revenue growth and excellent customer service. Committed to leveraging strong leadership and communication skills to contribute to an organization.
Overview
6
6
years of professional experience
Work History
Assistant Manager - Operations
Teleperformance
Jaipur
11.2024 - Current
- Managing 75+ FTEs for day to day operational activities along with Team Leaders and SMEs
- Handling multiple verticals across sales, retention, technical and customer support over voice, chat and emails
- Managing staff planning, training, service delivery and KPI management.
- Acting as a key point of contact with the client leads, responsible for service performance reporting and continuous improvement activity
Team Leader
Teleperformance
Jaipur
08.2021 - 10.2024
- Handling a team of executives for day to day operational activities
- Managing and reporting KPIs and data for the team
- Assisting the manager with daily tasks and activities
- Nurturing and grooming executives to increase performance and productivity
- Have a substantial experience for email, chat and voice process
SME
Teleperformance
Jaipur
08.2019 - 07.2021
- Assisting and supporting new hires and tenured associates in clearing doubts and providing resolution for handling contacts
Customer Care Executive
Teleperformance
Jaipur
01.2019 - 07.2019
- Handling contacts with utmost precision and quality while maintaining the KPI effectively
Education
BCA - computer applications and information technology
Himalayan Garhwal University
Pauri Garhwal, Uttrakhand07.2020
12th -
D.A.V. Public School
Kota03.2015
Skills
- Ability to work under pressure
- Team Leadership
- Time Management Expertise
- Effective Communication
- MS Office
- Decision Making and Problem Solving
- Collaborative Planning
- Conflict Resolution
- Flexible and Initiative-Driven
- Service delivery management
- Process improvement
Timeline
Assistant Manager - Operations
Teleperformance
11.2024 - Current
Team Leader
Teleperformance
08.2021 - 10.2024
SME
Teleperformance
08.2019 - 07.2021
Customer Care Executive
Teleperformance
01.2019 - 07.2019
BCA - computer applications and information technology
Himalayan Garhwal University
12th -
D.A.V. Public School
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