Siddharth Prajapati
Team Lead
New Delhi
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Team Lead
One97 Communications Ltd
Noida
07.2020 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Tracked receipts, employee hours and inventory movements.
- Reported on updates to project specifications and progress.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Coached team members in techniques necessary to complete job tasks.
Senior Associate
Policybazaar.com
Gurugram
10.2018 - 02.2020
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Served as keyholder, overseeing business opening and closing operations.
- Trained and supported new team members, maintaining culture of collaboration.
- Defined work plans in alignment with stakeholder requirements.
Education
Bachelor of Computer Applications - Software Engineering
Hindu College
Rohtak 07.2014 - 06.2017
Skills
Performance improvement
Resource Allocation
Employee Evaluation
Complaint resolution
Staff education and training
Timeline
Team Lead
One97 Communications Ltd
07.2020 - Current
Senior Associate
Policybazaar.com
10.2018 - 02.2020
Bachelor of Computer Applications - Software Engineering
Hindu College
07.2014 - 06.2017