Spirituality, Music, Working out in the gym and Reading books
Siddharth Sekhar
Vp- Sales And Operations
Cuttack
Summary
Goal-oriented manager with distinguished experience in Translation and Localization industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
VP, Business Development
VerbalTrans Technology Private Limited
Cuttack
01.2022 - 05.2023
- Increased company growth through collaboration with sales and marketing departments.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Identified opportunities to improve business process flows and productivity.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed financial, operational and human resources to optimize business performance.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Technical Account Manager
Muvi.com
Bhubaneswar
07.2020 - 06.2021
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Manage the entire onboarding of customers, from online product training, managing customer deliveries and ongoing technical support.
- Develop project plans and schedule to set achievable expectations with all stakeholders, both internal and external.
- Ensure SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
- Demonstrate the product to customers and answer their questions on using the product.
- Responsible for overall customer satisfaction.
Key Account Manager
Braahmam International
Bhubaneswar
11.2018 - 06.2020
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Built and maintained strong client relationships to drive business growth.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Generated advertising brochure for vendor use.
- Developed, maintained and utilized diverse client base.
Senior Executive
Onyeex Technology Services Pvt Ltd
Pune
09.2014 - 07.2018
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Coordinate and help in SOP preparation/update for existing customers/new service/new offering
- Ensure timely billing and invoicing of projects and follow-up with customers if payment is delayed or pending
- Review customer health based on CFS, Profitability and Business volume on monthly basis
- Perform relationship review with customers on quarterly basis or as defined for specific customers
- Liaison with other departments in the company according to client requirements
Work on customer engagement activities, such as sending calendars/cards for holidays etc, run mail campaigns
Business Process Associate
Hewlett Packard
Bengaluru
05.2013 - 09.2014
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Performed data entry operations to update database with customer responses.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Deal Creation in Eclipse Tool
- SFDC Case Management
- Interacting with customers via chat and calls for any queries related to case request.
- Participate in quality control and checks for activities and data updates performed by other team members.
- Data extraction and reporting from SFDC.
- Conducting team meetings for any Process updates.
- Encouraging individuals to generate New process improvements which results in Process simplification.
- Publishing daily, weekly and monthly reports to management and customers.
Education
Master of Science - Computer Science
Ravenshaw University
Cuttack 08.2010 - 07.2012
Bachelor of Science - Information Technology
Ravenshaw University
Cuttack 07.2007 - 06.2010
Skills
Performance metrics analysis
Policy and procedure development
Targeted marketing
Relationship building and retention
Accomplishments
- Achieved sales target in each organization I have worked through out my career
- Supervised a team of 12 in the production and delivery of of 10 million words project.
- Ensured accuracy of 96% in a LQA task for an End client in Hindi and Bengali language
- Documented the SOPs of Sales, Production and Vendor management which led to transparency and accountability benefitting the company and the client in a long term perspective
Interests
Timeline
VP, Business Development
VerbalTrans Technology Private Limited
01.2022 - 05.2023
Technical Account Manager
Muvi.com
07.2020 - 06.2021
Key Account Manager
Braahmam International
11.2018 - 06.2020
Senior Executive
Onyeex Technology Services Pvt Ltd
09.2014 - 07.2018
Business Process Associate
Hewlett Packard
05.2013 - 09.2014
Master of Science - Computer Science
Ravenshaw University
08.2010 - 07.2012
Bachelor of Science - Information Technology
Ravenshaw University
07.2007 - 06.2010