Siddharth Shashikant Bhosale
Pune
Summary
Seeking a position to utilize my skills and abilities in the organization that offers personal and professional growth while being resourceful, innovative and flexible.
Overview
16
16
years of professional experience
Work History
Cluster Manager
BHFL
Pune
09.2022 - Current
- Initiated centralized team to secure non-insurance acquired customers for home loan, managing a pool of 7k Crore and delivering an additional 2k Crore in a year.
- Managed insurance front for overall BHFL home loan portfolio, optimizing customer engagement.
- Led teams to achieve operational goals and maintain high service standards.
- Coordinated with cross-functional teams to streamline processes and improve efficiency.
- Developed training programs for new employees, improving onboarding and job performance.
- Conducted regular performance reviews to assess team capabilities and progress.
- Analyzed market trends to inform strategic planning and decision-making initiatives.
Manager
HDFC Bank
02.2021 - 06.2022
- Managed a team of relationship managers to achieve sales targets for products such as personal loans, life insurance, general insurance, and credit cards.
- Supervised operations as people manager, fostering team collaboration and driving productivity.
- Managed outbound process by planning daily activities, resolving escalations, and facilitating communication among team members.
- Monitored performance by strategizing and completing process transitions according to timelines while adhering to bank guidelines.
- Coordinated cross-training for process relationship managers to effectively address customer queries and situations.
- Planned and implemented regular refresher training modules based on identified needs.
Unit Manager
SBI Cards on Quess Payroll
08.2020 - 02.2021
- Recruited, hired, and trained new employees across departments to build a skilled workforce.
- Handling a span of 75 employees along with 6 Team Leaders.
- Weekly review with all the Team Leaders to maintain the performance.
- Maintained quality standards to align with business needs.
- Prepared monthly performance reports to assess team effectiveness and inform management decisions.
- Maintained shrinkage below 8% and attrition below 5% to support operational stability.
- Achieving the target for the process and also maintaining high standards of Quality.
- Targeting and Achieving Conversion of Connect ratio.
- Shared voice of customer feedback with management to inform decisions.
Team Leader
Hinduja Global Solutions
07.2018 - 01.2020
- Handling End to End Team Operations – Outbound.
- Enhanced team performance and individual knowledge through daily mentoring and focus on target-oriented goals.
- Designed plan of action and development plan with implementation of new reporting procedures and strategy.
- Oversaw roster management and manpower planning for the line of business.
- Managed preparation and distribution of management information system reports to support decision-making.
- Weekly Schedules considering Manpower & Seat utilization. Login Hrs Adherence Report & Productivity Dashboard.
- Monitored conversion rates on connect percentage to meet client expectations.
- RTM for entire Process.
Team Leader
MINACS
09.2015 - 01.2016
- Led team of 20-25 customer service executives for Flipkart's e-commerce platform.
- Managed end-to-end inbound team operations.
- Monitored and enhanced month-on-month adherence to team productivity reports and MIS.
- Monitored individual agent efficacy according to process requirements.
- Managed staff scheduling and attendance to ensure adequate coverage.
Senior Team Leader
TATA BUSINESS SUPPORT SERVICES LTD
04.2010 - 09.2015
- Managed end-to-end team operations for outbound processes.
- Enhanced team performance via daily mentoring, one-on-one discussions, and motivational techniques.
- Focused on improving customer satisfaction through continuous feedback and implementation of reporting strategies.
- Identified training needs for each team member, ensuring regular provisions addressing real-time challenges.
- Conducted daily call audits to assess call quality and ensure alignment with performance goals.
- Coordinated vocational sessions with clients, collaborating with support departments to enhance process efficiency.
- Supported management information systems team in preparing center schedules to optimize seat utilization and roster management.
- Ensured adherence to reporting standards and protocols.
Education
BBA -
Indira Gandhi Institute of Technology
01-2019
HSC -
Maharashtra Board
01-2009
SSC -
Maharashtra Board
01-2007
Skills
- Sales strategy
- Performance analysis
- Data-driven decision making
- Customer engagement
- Relationship management
- Team leadership
- Cross-functional collaboration
Timeline
Cluster Manager
BHFL
09.2022 - Current
Manager
HDFC Bank
02.2021 - 06.2022
Unit Manager
SBI Cards on Quess Payroll
08.2020 - 02.2021
Team Leader
Hinduja Global Solutions
07.2018 - 01.2020
Team Leader
MINACS
09.2015 - 01.2016
Senior Team Leader
TATA BUSINESS SUPPORT SERVICES LTD
04.2010 - 09.2015
BBA -
Indira Gandhi Institute of Technology
HSC -
Maharashtra Board
SSC -
Maharashtra Board