Siddharth Shukla

GitLab Administration:

• Provided ongoing support and maintenance for GitLab, including user access management, repository configuration, and integration with CI/CD pipelines.
• Monitored GitLab servers, performed upgrades, backups, and resolved performance issues.
• Collaborated with DevOps engineers to ensure smooth SCM processes, repository branching strategies, and merge request workflows.

Jira/Confluence Support:

• Managed Jira projects, custom workflows, issue types, and permissions for various teams.
• Administered Confluence spaces, set up templates, and managed permissions for knowledge-sharing initiatives.
• Analyzed and resolved user-reported issues in Jira and Confluence, ensuring high availability of these tools.

Collaboration with DevOps Engineers:

• Provided technical guidance on optimizing CI/CD pipelines in GitLab, collaborating closely with the DevOps team.
• Assisted in setting up build triggers, managing runner configurations, and ensuring efficient code deployment strategies.
• Worked with cross-functional teams to achieve goals.
• Participated in an after-hours on-call rotation to provide 24/7 support for critical issues.

Vendor Collaboration:

• Coordinated with GitLab vendor support to troubleshoot and resolve escalated issues, applying recommended solutions to improve system reliability.
• Participated in feedback sessions with GitLab vendor teams to advocate for enhancements, or to resolve feature gaps.

Documentation and Training:

• Created and maintained detailed documentation on GitLab, Jira, and Confluence configurations, and best practices.
• Conducted basic training sessions for teams on the effective usage of Jira, Confluence, and GitLab to enhance productivity.

• Handled day-to-day banking customer queries via back-office operations.
• Provided end-to-end solutions to customers' needs and queries, and focused on resolving them at the first point of contact.
• Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Handling new joiner batches and assisting with training content.
• Recognized by management for providing exceptional customer service.