Siddharth Singh
Dubai
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
7
7
years of professional experience
Work History
Cluster Housekeeping Manager
Holiday Inn and Stay Bridge Suites
06.2024 - Current
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Performed quality control inspections for guest rooms and public areas.
- Maintained accurate records of supplies and equipment inventory.
- Created schedules, shift reports, and other business documentation to coordinate housekeeping needs.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
Team Lead
Hyatt Regency
Dehradun
03.2023 - 05.2024
- Investigating and addressing complaints regarding poor housekeeping service.
- Delivered high-level regional, national, and international meetings using outstanding organization, planning, and event management abilities.
- Developed ongoing programs using good team communication and collaboration.
- Scheduled and planned meetings and conferences to streamline business operations for VIP guest service.
- Developed strategies to increase team productivity and improve customer service levels.
Supervisor
The Living Adventure Accor
Qatar
06.2022 - 01.2023
- Coordinated and updated various department details regarding reservations, inquiries, and records
- Trained new staff in company procedures, operational best practices, and computer software
- Effortlessly coordinated VIP services across hotels, airports, and railway stations, ensuring flawless arrivals, efficient transfers, and impeccable accommodations during the event
- Transformed guest satisfaction through personalized services and streamlined operations, achieving unprecedented hospitality excellence as Hospitality Manager.
Supervisor
Ramada Lucknow Hotel & Convention Center
Lucknow
06.2021 - 06.2022
- Inspection the room, allocation maintain as per team inventory
- Leading a team of 43 guest service Associate as well public area.
Executive
Courtyard by Marriott
Pune
07.2019 - 06.2021
- Enrolled in executive development program on Feb 2021
- Performing reference and background checks
- Profound experience ensuring optimal level of customer service standards.
Executive
Grand Hyatt
Goa
11.2017 - 03.2018
- Industrial Training
- Enrolled in executive development program on Feb 2021
- Performing reference and background checks
- Profound experience ensuring optimal level of customer service standards
- Excellent Feedback from Manager assigned and guest visited.
Education
MBA -
Swami Vivekanand Subharti University
Meerut, India05.2023
Bachelor of Science in Hospitality -
Institute of hotel management
Gwalior, India05.2019
Skills
- Project Management
- Operating PMS/MS-Office
- Guest Relation
- Communication and Coordination
- Multilingual Skills
- Team Leadership
- Recruit Opera
- Allocation Management
- Administrative and Technical Proficiency
- Employee File Management
- Store Management
- Logistics and Planning
- Event Coordination
Languages
- Hindi, First language
- English, Proficient
- Spanish, Proficient
Awards
- Best GSA GUEST VOICE Award
- Best Employee Award Of The Month 5 Time
- Excellence in Event Management at Accor (Qatar)
Timeline
Cluster Housekeeping Manager
Holiday Inn and Stay Bridge Suites
06.2024 - Current
Team Lead
Hyatt Regency
03.2023 - 05.2024
Supervisor
The Living Adventure Accor
06.2022 - 01.2023
Supervisor
Ramada Lucknow Hotel & Convention Center
06.2021 - 06.2022
Executive
Courtyard by Marriott
07.2019 - 06.2021
Executive
Grand Hyatt
11.2017 - 03.2018
MBA -
Swami Vivekanand Subharti University
Bachelor of Science in Hospitality -
Institute of hotel management
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