SIDDHARTH SINGH
Summary
Technical Program Manager with 10+ years of experience leading cross-functional programs across fintech and e-commerce, driving SDLC execution and API-driven platforms, with expertise in program governance, data-driven dashboards, and risk and dependency management in agile, high-scale environments; PMP-certified with strong command of Jira, Confluence, RESTful APIs, and executive reporting for predictable delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Program Manager
Tiket.Com
10.2024 - Current
- GCP Cost Optimization: Program-managed cross-vertical cloud cost governance across DevOps, Backend, DBA, Finance, and Product, aligning on cost targets and executive dashboards; delivered 20%+ monthly cloud spend reduction while maintaining 99.9% uptime.
- Flexible Payments & Checkout Revamp: Owned end-to-end governance and RAID/RAIC risk management for multi-squad delivery of partial-pay booking flows to recover GBV and strengthen competitiveness; improved payment success by ~10–12% and reduced drop-offs by ~15–20%.
- Peak Traffic Rollout & Partner Enablement: Led phased launches across high-traffic routes, coordinated EMI and wallet partner integrations, and executed peak-window deployments with zero P0 incidents.
- Accommodation Platform Revamp: Directed a cross-functional roadmap across Search, Listings, Supplier Panel, and Admin, cutting feature cycle time by ~25–30% and reducing supplier onboarding SLA to ~2–3 days.
- Production Stability & Release Governance: Established risk cadence, executive reporting, and release readiness, driving ~30–40% fewer critical incidents and achieving 95%+ on-time releases.
- Demand–Supply Cost Impact: Chaired cross-functional steering between Demand, Inventory, and Pricing, improving page load by ~20–25% and reducing infrastructure cost per booking by ~10–15%.Chaired cross-functional steering between Demand, Inventory, and Pricing, improving page load by ~20–25% and reducing infrastructure cost per booking by ~10–15%.
Technical Program Manager
Paytm
03.2023 - 03.2024
- Credit Card Platform – Bank Onboarding: Program-owned partner onboarding across Product, Backend, Risk, Compliance, DevOps, and DBA, cutting integration timelines from ~10–12 weeks to ~6–7 weeks while maintaining RBI audit readiness.
- Secured & Unsecured Loans (Greenfield): Led end-to-end delivery of loan origination, KYC/AML, risk scoring, and disbursal journeys, enabling six-figure monthly application volumes and improving approval TAT by ~25–35%.
- Regulatory & Risk Governance: Established compliance checkpoints, executive dashboards, and leadership review cadence, strengthening audit readiness, policy adherence, and risk visibility across lending programs.
- Delivery Predictability & Release Governance: Introduced dependency mapping, impact scoring, and structured release cadence, improving roadmap predictability, cross-team alignment, and production confidence.
Sr. Project Manager
Neebal Technologies
08.2022 - 03.2023
- Enterprise Program Delivery: Directed multiple initiatives by translating business priorities into phased roadmaps and actionable delivery plans, improving cross-team alignment and execution clarity.
- Stakeholder & Dependency Governance: Streamlined reporting cadence, decision forums, and dependency management, accelerating issue resolution and reducing delivery slowdowns.
Project Specialist
HCL Technologies
08.2019 - 08.2022
- Oversaw large-scale project rollouts involving 30+ global team members, ensuring adherence to schedule and cost.
- Reduced delivery friction by simplifying backlog structures and redefining release coordination routines.
Assistant Manager
Telecom Engineering Services Ltd.
06.2015 - 08.2019
- Delivered complex IT programs aligned with strategic telecom goals, balancing resource constraints and business urgency.
- Reinforced program transparency and accountability through structured reporting and stakeholder check-ins.
Engineer
Himachal Futuristic Communications Limited
12.2012 - 05.2015
- Developed and maintained telecom software applications, conduct testing, provide technical support, ensure security compliance, and contribute to continuous improvement in a collaborative environment.
Education
B.Tech - EC
Galgotia College of Engineering & Technology
06.2012
Skills
- Program and project delivery management
- Cross-functional team leadership
- Stakeholder management and communication
- Agile execution and governance
- Risk and dependency management
- Strategic planning and prioritization
- Process improvement and SOP implementation
- Data-driven decision making and metrics tracking
Certification
- Project Management Professional (PMP), 03/01/22 - Present
- Java Core, 06/01/11 - Present
Timeline
Technical Program Manager
Tiket.Com
10.2024 - Current
Technical Program Manager
Paytm
03.2023 - 03.2024
Sr. Project Manager
Neebal Technologies
08.2022 - 03.2023
Project Specialist
HCL Technologies
08.2019 - 08.2022
Assistant Manager
Telecom Engineering Services Ltd.
06.2015 - 08.2019
Engineer
Himachal Futuristic Communications Limited
12.2012 - 05.2015
B.Tech - EC
Galgotia College of Engineering & Technology