Siddharth Singh
Assistant Manager - Customer Success
Ahmedabad
Summary
Dynamic customer success professional with proven skills in customer relationship building and product training. Adept at enhancing customer satisfaction and retention through tailored solutions and proactive support.
Overview
11
11
years of professional experience
Work History
Assistant Manager - Customer Success
Mewurk Technologies Private Limited
11.2024 - Current
- Provided product training sessions for clients in order to maximize software adoption and utilization.
- Acquired in-depth product knowledge to deliver accurate information and resolve client issues effectively.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Collaborated with internal teams to ensure timely support and address client needs proactively.
- Delivered personalized product recommendations to customers based on usage patterns, enhancing their overall experience.
- Provided tailored product recommendations based on usage patterns, improving customer satisfaction and engagement.
Freelancer
Self Employed Services
12.2021 - 10.2024
- Increased client satisfaction through timely, high-quality deliverables.
- Created tailored solutions for unique client needs, fostering repeat business and referrals.
- Built strong client relationships via regular communication and timely updates.
Sales Manager
Precision Machines & Automation
12.2019 - 11.2021
- Evaluated competitor offerings to refine sales strategies, enhancing competitive positioning.
- Identified and penetrated untapped markets, driving expansion of market share.
Sales Manager
Cardiolabs Healthcare India Private Limited
01.2017 - 11.2019
- Drove sales growth by identifying new business opportunities and delivering impactful product demonstrations.
- Delivered engaging sales presentations that effectively communicated product features, benefits, and value propositions to prospective clients.
- Established reputation for responsiveness and attentiveness to customer needs, resulting in increased referrals and expanded client base within territory.
Facility Engineer
CBRE Asia Pacific
07.2015 - 01.2017
- Conducted regular inspections to identify issues and implement corrective actions, enhancing facility performance.
- Managed vendor relationships to ensure timely service delivery and optimize procurement processes.
- Established preventive maintenance programs, resulting in reduced maintenance costs and increased equipment reliability.
Education
B.Tech -
Sri Sukhmani Institute of Engg. & Technology
Dera Bassi, Punjab 04.2001 -
Full Stack AI & ML -
Skillslash Academy
Bengaluru, India 04.2001 -
Skills
Customer account management
Customer relationship building
Customer retention
Onboarding processes
Client management
Customer needs assessment
Sales strategy
Stakeholder management
Product Training
Inter-department collaboration
Customer onboarding
Conflict resolution
Customer advocacy
Timeline
Assistant Manager - Customer Success
Mewurk Technologies Private Limited
11.2024 - Current
Freelancer
Self Employed Services
12.2021 - 10.2024
Sales Manager
Precision Machines & Automation
12.2019 - 11.2021
Sales Manager
Cardiolabs Healthcare India Private Limited
01.2017 - 11.2019
Facility Engineer
CBRE Asia Pacific
07.2015 - 01.2017
B.Tech -
Sri Sukhmani Institute of Engg. & Technology
04.2001 -
Full Stack AI & ML -
Skillslash Academy
04.2001 -