Siddharth Srivastava

• Implemented patch management and software distribution processes using MECM & Intune.
• Migrated Windows 10 machines to the latest build versions using the Windows 10 Feature update (WAAS method).
• Led automation initiatives, tracking ideas, driving implementation, and generating client value with a focus on cost savings and effort reduction.
• Designed and implemented image architectures for various SCCM and MDT environments as per the business need.
• Deployed applications on Intune for Win32, LOB, and Store apps.
• Configured MDM and MAM policies for securing device access to company resources.
• Experienced in planning and implementing SCCM environments to ensure optimal performance and scalability.
• Designed and implemented automation scripts to streamline repetitive tasks significantly reducing manual effort and improving operational efficiency in EUC
• Addressed vulnerabilities related to patches and supported applications, and shared plans and reports with management.
• Resolved escalation tickets, provided root cause analysis (RCA), and ensured a reduction in monthly incident reports.
• Guided coworkers and tier 1, 2, and 3 support technicians to achieve goals in line with established policies.
• Handled team management, resource hiring, and alignment.

• Designing and implementing various SCCM & Intune solutions according to the best practices and business need.
• Expertise in validating hardware drivers for major brands, including HP, Dell, and Lenovo, ensuring compatibility and stability Via SCCM and driver automation tools.
• Managed monthly patching for workstations and servers via ConfigMgr and Ivanti.
• Directed global SCCM and application management teams.
• Troubleshot SCCM components including DP/MP, Security Compliance, Boundary creation, and SCCM client remediation.
• Configured items and baselines, managed automatic deployment rules, and deployed applications and packages.
• Designing and implementing windows in place upgrade via Task Sequence and feature update.
• Automated scripts using SQL against SCCM databases.
• Created and shared KB articles for common client issues with the L1/L2 team to minimize incident count upto 20%.
• Upgraded VDI/AVD images (Windows) quarterly.
• Experience with Citrix Xen desktop, VM vSphere, AVD and JAMF.
• Proposed and implemented continuous service improvements.
• Planned transitions for new client proposals and performed due diligence with the Global Solutions team.
• Experience transitioning projects to other service provider as the EUC Tower Lead
• Built high-level design (HLD) and low-level design (LLD) for projects.
• Represented EUC Towers during escalation and problem calls.
• Conducted change management, team performance calls, and shared Service Now dashboard with management.
• Monitored and delivered weekly and monthly performance metrics and ensured SLAs were met.
• Prepared and presented CSAT & DSAT analysis reports and present the same to management.
• Coordinated with the AD team for GPO deployment and cleanup activities.
• Skilled in generating standard .iso images and conducting final UAT production testing to validate deployment processes.
• Administered Symantec Antivirus console, created SEP client packages, policies, and updated virus definitions.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Ensured infrastructure compliance by sharing the status of MS Security patches, applications, and customized reports with clients.
• Updated and refreshed images using MDT (Standalone).
• Skilled in designing custom settings.ini files for Zero-Touch installation, simplifying deployment and enhancing automation within task sequences.
• Customized third-party applications with Wise Package Studio & Install-Shield.
• Deployed software using SCCM 2007/2012.
• Provided training and support on image management and troubleshooting.
• Migrated Windows OS from XP to Windows 7/10.
• Boot Image Distribution: Proficient in distributing x86 and x64 boot images to distribution points for diverse deployment scenarios, ensuring fast and reliable OS installation.
• Generated SCCM and custom deployment reports.
• Installed and configured DNS and DHCP, user creation; group policy deployment.
• Updated and created SOPs with the latest processes and updates.

• Adding, removing, and updating user account information, as well as resetting passwords.
• Machine Setup Building machines using CD/Pen drive.
• System Updates Updating Windows machines with the latest patches and drivers.
• Team Training Providing training and support to new team members.
• Reporting Preparing and maintaining reports related to team performance and customer satisfaction scores.
• Customer Engagement Engaging positively with customers and maintaining a professional appearance as a company representative.
• SOP Updates Updating and creating Standard Operating Procedures (SOPs) with the latest processes and updates.
• Assisted senior engineers in the preparation of proposals, presentations, and reports for clients and stakeholders.

• Adding, removing, and updating user account information, as well as resetting passwords.
• Building machines using CD/Pen drive.
• Updating Windows machines with the latest patches and drivers.
• Providing training and support to new team members.
• Preparing and maintaining reports related to team performance and customer satisfaction scores.
• Engaging positively with customers and maintaining a professional appearance as a company representative.
• Updating and creating Standard Operating Procedures (SOPs) with the latest processes and updates.