SIDDHARTH D ROY CHOUDHURY

Senior Customer Support Lead with over three years of experience in SaaS customer service and leadership recognized for productivity and efficient task completion. Specialize in technical support, problem resolution, and customer relationship management. Excel in communication, adaptability, and empathy, ensuring successful interactions with customers and team members. Committed to continuous learning and applying innovative solutions to enhance customer satisfaction.

• Skip-level promotion from L3 to L5.

In the Spring Review Cycle of 2022, I was awarded a skip level promotion from a Customer Support Associate to a Customer Support Lead for my exceptional performance since my start date in the company.

• Rippling Rockstar Award Q1 2023

I was awarded the Rippling Rockstar Award for boosting customer satisfaction scores by training, mentoring teammates and doing deep product analysis with the engineering team that helped build better customer enablement resources.

• Rippling All Star Award 2023

I was awarded with the Rippling All Star award in which the company celebrated the top 16 global performers of the company.

• Fist employee in the compnay to be promoted from L5 to L6 in Rippling.

In the Spring Review Cycle of 2023, I was promoted from a Customer Support Lead to a Senior Customer Support Lead for my contribution towards the entire customer experience department by setting new processes, cross-team training, and creating highly skilled performers in the team by coaching and mentoring them regularly.

• Rippling Rockstar Award Q1 2024

Became the second individual in whole of Rippling to win the prestigious Rippling Rockstar Award for the second time for my exceptional contribution towards the team by creating new set of leaders and enhanced communication methods with the team of engineers in Rippling.

• Handled the highest number of customer escalation cases across the company.

In the Spring Review Cycle of 2024, it was included in the personal metrics by my supervisor, that I handled a total of 42+ customer escalation cases between August 01, 2023 - January 31, 2024.

NORTH EAST SLOW FOOD & AGROBIODIVERSITY SOCIETY (NESFAS)

Indigenous Terra Madre (2015)

11/2015 - Shillong, Meghalaya.

Volunteer under the Communications & Logistics Team to provide high-quality support to the media professionals that arrived to cover the event.

EASTERN RAILWAY

Public Relations

06/2018 - 07/2018 - Kolkata, India

Writing press releases, planning strategies for various types of crisis,

audio & visual publicity and learning various CSR activities.

STAR PLUS

Dance+ 4 Kolkata Auditions

08/2018 - Kolkata, India

Crew under the Sound Department for the Productions team.

NERDY TURTLEZ (Powered by ABSAS Solutions Pvt. Ltd.)

Subject Matter Expert

01/2019 - 03/2019 - Kolkata, India

Providing research based academic support to national and international

clients.

• Awarded for being the best team in an intercollege debate competition in 2015.
• Nominated as the student of the year in St. Edmund's College, Shillong in 2016.

• Certificate of appreciation from the Govt. of Meghalaya for volunteering at the Indigenous Terra Madre 2015
• Certificate of participation at the Great Britain Debate 2017 (semi - finalists)
• Certificate of participation for Amiphoria 2018 - Amity Annual Event)
• Certificate of Participation from Star Plus channel for volunteering for the Kolkata Auditions of Dance+ 4.

• Research paper on “Homosexuality” (As research project for M.A. – SEM 1)
• Photography assignment on “Shades on Women” ( Assignment for M.A. – SEM 1)
• Photo-story assignment on “Racism” (Assignment for M.A. – SEM 1)
• Public Service Message on “Sanitary Napkins” (Assignment for M.A. – SEM 2)
• Culinary show as a “Anchor, Director & Cinematographer” (Assignment for M.A. – SEM 3)
• Corporate profiling and presentation on “Harley Davidson” (Minor Project for M.A. – SEM 3)
• Dissertation on “The Portrayal of Homosexuality in Indian Media” (NTCC Project – SEM 4)

• World Travel
• Public speaking
• Cooking

• English - Proficient
• Hindi - Advanced
• Bengali - Advanced
• French - Intermediate

• Vinayak Bhatt, Supervisor, Customer Support, Rippling, vbhatt@rippling.com
• Ashish Sachdev, Senior Director, Customer Support, Rippling, ashish@rippling.com
• Lisa McKerrow, Customer Support Manager, Rippling, lmckerrow@rippling.com
• Husam Najib, VP, Customer Support, Rippling, husam@rippling.com