Siddharth S Lakhottia
Product Manager- Enterprise Apps
Pune
Summary
- Diligent Senior Product Manager offering years of success in product roadmap development and data analysis.
- Highly skilled in identifying opportunities to maximize operational efficiencies.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
11
11
years of professional experience
Work History
Product Manager - Enterprise Apps
Redaptive India
Pune
05.2021 - Current
- Collaborated with sales, marketing, service, delivery and support teams to launch products on time
- Reviewed sales, customer concerns, and new opportunities to generate product roadmap
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements
- Coordinated project planning and execution with team members and team leads
- Achieved project deadlines by coordinating with contractors to manage performance
- Onboarded Sales and marketing enablement tool for better KPI and Metric tracking
- Collaborated with stakeholders to identify business needs and data source
- Analyzed data to identify root causes of problems and recommend corrective actions
- Engaged in product training and demonstrations, to raise awareness and system adoption
- Analyzed data to identify root causes of problems and recommend corrective actions
- Designed and developed data pipelines to acquire, clean and process data
- Implemented Service cloud and case & entitlement management capacity based on business requirement
- Responsible for launching Experience cloud website for Contractor relationship and work order assignment
- Onboarded and Worked on Clari, Hubspot, Gainsight & Sitetracker
- Planned, designed, and scheduled phases for large projects
- Identified plans and resources required to meet project goals and objectives
- Recruited and oversaw personnel to achieve performance and quality targets
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
Solution Manager - Salesforce
Bennett Coleman and Company, Times Group
Mumbai
04.2020 - 04.2021
- Designing and implementing a success plan which ensures TimesPulse (Salesforce) is at the heart of Response business improvement and excellence strategy
- Identify, design, and lead the implementation of changes across Salesforce and core company applications
- Devise User visibility setting using Salesforce native and customization framework
- Identify and reconcile errors in business DRR (Daily Revenue Report) data to ensure accurate business requirements
- Analyze business requirements and processes through document analysis, interviews, workshops, and workflow analysis
- Manage roadmap and prioritize features and projects based on resources and ROI impact
- Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications
- Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
- Manage team of developers and groom them in their current responsibilities
- Work with Engineering Manager to work efficiently with different applications, and enable smooth flow of data from and within SFDC with the external systems
Establishing practice like- Self- Assessment module, Appraisal Module and Incentive Pay-out, thereby making Salesforce single point of truth - Aligning Salesforce data in Tableau workbooks, for interactive views and better filtering abilities
- Implementing initiative programs (Lead management – tactical programs to gain more leads), inside SFDC, thereby providing Sales rep enough information for healthy follow-ups
- Identifying benefits for adopting new components within the Salesforce platform and improving existing features
Product Owner - Saleforce
Systems Plus/ Praxis
Mumbai
04.2019 - 04.2020
- Develop business architecture using requirements such as scope, processes, alternatives, and risks
- Define and write functional requirements and detailed business rules for the relevant business processes based on needs
- Support the specification and testing of the application
- Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis
- Understanding and syncing different systems like Logistics and ERP system with the Salesforce
- Set KPI's and define ways to increase User adoption via Salesforce
- Presenting User Adoption and Sales Efficiency Index (SEI) reports to the management via Salesforce
- Communicate client's business requirements by constructing easy-to-understand data and process models
- Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications
- Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
- Manage the project plan and ensure that all deliverables are delivered in time
- Evaluated and Designed ll Salesforce configurations & automations, which includes workflows, Assignment Rules and process builders
Senior Consultant - Salesforce
Saint-Gobain
Mumbai
08.2017 - 04.2019
- Analyzed problematic areas to provide recommendations and solutions
- Evaluate Business Processes and technical realization
- Define and write functional requirements and detailed business rules for the relevant business processes based on needs
- Support the specification and testing of the application
- Ensure the quality of deliverables
- Manage IT activities and resources
- Prepared Agenda's and Change Management Plans with Business
- Performed User Acceptance testing with end Users
- Manage the project plan and ensure that all deliverables are delivered in time
- Performed Regression tests and suggested ways to eliminate it
- Worked on workflow Rules and Business Validation Rules
- Define and write functional requirements and detailed business rules for the relevant business processes based on needs
Associate Consultant
Atos India
Mumbai
10.2012 - 04.2017
- Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations
- Created APEX Classes, Controller Classes and APEX Triggers for various functional needs.
- Created Batch Apex and Scheduled Apex Classes
- Deployment using changesets and ANT Migration tools
- Worked with SOQL queries for generating custom reports
- Worked on AJAX Toolkits in custom buttons
- Created Custom Interface for exporting data into Excel
- Created Web-To-Case and Email to Case Functionality
- Created Queues, Service Channels, Routing Configurations and linked routing Configuration using Queues
- Written Test Classes for UNIT testing
- Created custom chat box and branding it
- Developed workflows and triggers for automated case resolutions.
- Designed custom solutions for Sales-Ops pipeline
- Reviewed and optimized code
- Integration with third party systems like SAP
Education
Bachelor's - technology
RGPV
Skills
Design Thinking
Accomplishments
- Salesforce Certified Administrator [ADM201]-Expired
- CFA Level 1
- SAP ABAP Global Certification, Germany
- Financial Modelling
- Sitetracker Project Management Essentials
- Clari Field Config Certification
Timeline
Product Manager - Enterprise Apps
Redaptive India
05.2021 - Current
Solution Manager - Salesforce
Bennett Coleman and Company, Times Group
04.2020 - 04.2021
Product Owner - Saleforce
Systems Plus/ Praxis
04.2019 - 04.2020
Senior Consultant - Salesforce
Saint-Gobain
08.2017 - 04.2019
Associate Consultant
Atos India
10.2012 - 04.2017
Bachelor's - technology
RGPV
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