- Successfully led a team of 9 FTEs for account closing and transfer operations for Truist Bank, ensuring accuracy, compliance, and timely execution.
- Delivered end-to-end process management, reducing turnaround time and improving operational efficiency through workflow optimization.
- Worked with leading organizations such as Cognizant, Morgan Stanley, and State Street, gaining extensive exposure to financial markets operations and regulatory compliance.
- Upgraded expertise in trade settlements, risk monitoring, and reconciliation processes, contributing to error-free operations and SLA adherence.
- Acted as a key liaison between client and internal teams, handling escalations and ensuring seamless communication for critical deliverables.
- Supported process improvement initiatives and knowledge-sharing sessions, enhancing team productivity and operational discipline.

