Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
SIDDHESH MANDHANE

SIDDHESH MANDHANE

Nashik

Summary

IT Professional with extensive experience in automation industries, specializing in IT infrastructure management and cloud architecture design. Demonstrated success in improving system performance and maintaining data integrity. Proficient in Windows Server, VMware, Azure, Crowdstrike Endpoint solutions, and backup administration, with a commitment to stakeholder satisfaction and efficient project management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

SENIOR EXECUTIVE - IT

DAIFUKU INTRALOGISTICS INDIA
Mumbai
11.2024 - 07.2025
  • Managed multi-level IT operations, ensuring optimal infrastructure and support services.
  • Administered updates, patches, and security configurations for IT systems to enhance performance.
  • Oversaw software licensing processes to maintain compliance and accurate documentation.
  • Provided configuration and maintenance for desktop and laptop hardware for users.
  • Monitored system performance to ensure data integrity and availability across all platforms.
  • Coordinated with global support desk colleagues for seamless service delivery and troubleshooting.
  • Designed scalable cloud architectures for Azure solutions to meet organizational needs.
  • Executed disaster recovery planning and regular audits of backup systems for critical infrastructure.

TECHNICAL SUPPORT ENGINEER

ARMSTRONG DEMATIC
Nashik
09.2021 - 11.2024
  • Oversaw comprehensive IT operations across multiple sites, ensuring effective infrastructure and support services.
  • Delivered extensive IT support while effectively managing infrastructure resources.
  • Handled installation and maintenance of VMware, Windows Servers, and Azure Active Directory.
  • Managed endpoint security solutions like Crowdstrike and TrendMicro to protect systems.
  • Administered firewalls including Sophos and FortiGate to maintain network security integrity.
  • Provided troubleshooting and root cause analysis for escalated technical issues.
  • Monitored system performance to ensure data availability and integrity.
  • Documented backup processes for compliance and training, optimizing recovery strategies.

ANALYST - EPP

WNS GLOBAL SERVICES
Nashik
02.2021 - 09.2021
  • Analyzed and enhanced IT support workflows, prioritizing stakeholder satisfaction.
  • Delivered first-level troubleshooting for end-user systems and applications.
  • Collaborated with senior analysts to create technical documentation and training materials.

Education

PGDM IT - INFORMATION TECHNOLGY

MIT Pune
PUNE
03-2026

Bachelor of Science - Computer Applications

Amity University Online
Mumbai
05-2024

High School Diploma -

K. K. POLYTECHNIC
NASHIK
05-2019

Skills

  • VMware ESXi administration
  • Proxmox ESXi administration
  • Microsoft Azure Active Directory
  • M365 Administration
  • CrowdStrike / Trend Micro endpoint management
  • Microsoft Teams administration
  • Hardware and customer support
  • I&C Project management
  • Technical support and documentation
  • Windows Server administration
  • Virtualization technologies (VM, ProxMox, Accops VDI)
  • Microsoft Intune mobile device management
  • Veeam, NAS backup, and storage management
  • Remote access solutions
  • User infrastructure upgrades
  • Vendor coordination

Certification

  • VMware Certified Professional (Udemy)
  • Certified Secure Computer User (CSCU) - EC Council
  • Fortinet certifiedtified
  • Network Security Prof (Udemy)
  • Google Technical Support (Coursera)

Accomplishments

  • Recognized with an Accomplishment Award for successfully implementing a robust IT infrastructure at Armstrong Dematic, and efficiently managing IT operations and projects, enhancing system reliability, security, and overall performance.

Timeline

SENIOR EXECUTIVE - IT

DAIFUKU INTRALOGISTICS INDIA
11.2024 - 07.2025

TECHNICAL SUPPORT ENGINEER

ARMSTRONG DEMATIC
09.2021 - 11.2024

ANALYST - EPP

WNS GLOBAL SERVICES
02.2021 - 09.2021

PGDM IT - INFORMATION TECHNOLGY

MIT Pune

Bachelor of Science - Computer Applications

Amity University Online

High School Diploma -

K. K. POLYTECHNIC

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SIDDHESH MANDHANE