Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Projects undertaken at Amazon
Timeline
Generic
Siddhesh Surve

Siddhesh Surve

Mumbai

Summary

Software Engineer with above 6 years of experience in the tech industry, specializing in developing innovative solutions for start-ups. Notable achievements include successful software deployments that enhanced operational efficiency and user experience. Core competencies include strong problem-solving skills, adaptability, and the ability to master new technologies quickly. Seeking a dynamic work environment that fosters professional growth and creative challenges.

Experienced Program Manager with background in leading diverse teams to accomplish project objectives. Strengths include strategic planning, process improvement, and stakeholder management. Known for leveraging technical skills to improve organizational efficiency and drive project success. Previous work contribution includes streamlining processes for improved productivity and implementing innovative program strategies that increased overall performance.

Overview

6
6
years of professional experience

Work History

IT Support Engineer

Amazon
Mumbai
03.2022 - Current
  • Troubleshoot and resolve straightforward IT problems without SOPs.
  • Led and coordinated projects to provide customer solutions.
  • Identifying root causes of operational issues and process inefficiencies and develop automating tasks, modifying small tools or proposing new SOPs.
  • Drafted comprehensive technical documentation for internal reference.

Support Engineer

Prism Stocks
Mumbai
01.2021 - 03.2022
  • Managed user accounts on domain controllers using Active Directory.
  • Monitored system performance to ensure optimal functioning of services.
  • Deployed new applications to end users' machines remotely or onsite.
  • Maintained inventory of all equipment used by the company's staff.
  • Collaborated with stakeholders from different business units when necessary.
  • Participated in regular meetings with management regarding project status updates.
  • Analyzed data collected from monitoring tools and identified areas for improvement.
  • Facilitated communication between technical and non-technical stakeholders to ensure clear understanding of issues.
  • Monitored system performance and recommended upgrades to improve efficiency and reliability.
  • Collaborated with development teams to report bugs and suggest improvements based on customer feedback.

Program Manager

E-Aadhar Card Services
Mumbai
11.2018 - 12.2020
  • Continuously aligned goals to meet program event outcomes effectively.
  • Boosted team effectiveness through targeted training initiatives.
  • Coordinated resources, expenditures and performance metrics for ongoing enhancement projects.

Education

BACHELOR OF ENGINEERING - INFORMATION TECHNOLOGY

MUMBAI UNIVERSITY
06-2017

.NET APPLICATIONS -

NIIT INSTITUTE
06-2014

DIPLOMA IN INFORMATION TECHNOLOGY -

MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
06-2013

HIGH SCHOOL -

ST JOHN THE BAPTIST HIGH SCHOOL
06-2010

Skills

  • Documentation proficiency
  • Event planning and execution
  • Stakeholder management
  • Resolve technical problems
  • Staff education and training
  • Technical documents comprehension
  • Agile methodology
  • Database management
  • Project Management
  • MS Access
  • SQL

Languages

Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Accomplishments

  • Innovator Club Award in Q2, 2024

Affiliations

  • Amazon GMV 2022, 2023, 2024

Projects undertaken at Amazon

  • Abc

Timeline

IT Support Engineer

Amazon
03.2022 - Current

Support Engineer

Prism Stocks
01.2021 - 03.2022

Program Manager

E-Aadhar Card Services
11.2018 - 12.2020

BACHELOR OF ENGINEERING - INFORMATION TECHNOLOGY

MUMBAI UNIVERSITY

.NET APPLICATIONS -

NIIT INSTITUTE

DIPLOMA IN INFORMATION TECHNOLOGY -

MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION

HIGH SCHOOL -

ST JOHN THE BAPTIST HIGH SCHOOL

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