SIDDHESH DAJI MASURKAR
Mumbai
Summary
Dynamic banking professional with extensive experience at The South Indian Bank Ltd, excelling in operational strategy and customer relationship management. Proven track record in risk assessment and regulatory compliance, enhancing service quality and fostering client loyalty. Adept at credit evaluation and business development, driving successful outcomes in fast-paced environments.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Manager
The South Indian Bank Ltd
Mumbai
10.2025 - Current
- Led team in implementing operational strategies and enhancing customer service quality.
- Coordinated daily banking operations to ensure compliance with financial regulations.
- Trained and mentored staff on banking procedures and customer interaction best practices.
- Conducted regular audits to ensure adherence to internal policies and procedures.
- Managed customer relationships by addressing inquiries and resolving issues promptly.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Evaluated credit applications for individuals and businesses.
- Assessed risk factors and creditworthiness using industry-standard tools.
- Conducted regular reviews of outstanding accounts and credit limits.
- Reviewed credit applications and financial statements to determine customer creditworthiness.
- Managed daily forex operations and ensured compliance with regulatory standards.
- Conducted customer due diligence and risk assessments for new clients.
- Reviewed and analyzed KYC documentation to ensure compliance standards.
- Ensured that all AML and KYC policies are properly implemented across the organization.
- Analyzed customer data to identify suspicious activity or potential money laundering schemes.
Assistant Manager
The South Indian Bank Ltd
Nagpur
04.2022 - 09.2025
- Assisted in managing daily branch operations and customer service activities.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Trained new employees on banking procedures and customer interaction standards.
- Managed cash transactions and ensured accurate handling of funds.
- Assisted customers with inquiries and provided excellent service support.
- Investigated suspicious activity or accounts that may be subject to fraud or money laundering.
- Managed relationships with tax authorities, bankers and auditors.
- Managed daily branch operations to ensure efficient workflow and service quality.
- Resolved customer complaints in a timely manner.
- Reviewed customer account information for accuracy and completeness.
- Managed client relationships to ensure satisfaction and foster long-term loyalty.
- Identified potential clients, built relationships, and negotiated contracts.
Clerk
The South Indian Bank Ltd
Mumbai
10.2018 - 03.2022
- Processed customer transactions and maintained accurate records in banking systems.
- Assisted customers with inquiries and resolved issues effectively and efficiently.
- Coordinated with team members to ensure smooth daily operations in the branch.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Enhanced customer engagement through targeted loyalty programs and feedback mechanisms.
- Ensured timely completion of periodic reviews in accordance with established deadlines.
Education
Bachelor of Commerce - Commerce
The Model College of Commerce Dombivli
Dombivli 04.2015 - 04.2018
HSC - Commerce
The Model College of Commerce Dombivli
Dombivli, India 04.2013 - 02.2015
Adarsh Vidyalaya, Dombivali
Dombivali , IndiaSkills
- Operational strategy
- Banking compliance
- Risk assessment
- Customer relationship management
- Credit evaluation
- Business administration
Certification
- JAIIB from Indian Institute of Banking & Finance (IIBF)
- IRDAI Specified person corporate agent (IRDAI)
Accomplishments
- Recognized with multiple rewards and certifications for excellence in liability, asset, and cross-selling campaigns
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Manager
The South Indian Bank Ltd
10.2025 - Current
Assistant Manager
The South Indian Bank Ltd
04.2022 - 09.2025
Clerk
The South Indian Bank Ltd
10.2018 - 03.2022
Bachelor of Commerce - Commerce
The Model College of Commerce Dombivli
04.2015 - 04.2018
HSC - Commerce
The Model College of Commerce Dombivli
04.2013 - 02.2015
Adarsh Vidyalaya, Dombivali