Siddheswara Muduli
Senior Operations Executive - FinTech
Summary
Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Senior Operations Executive
Moopay Private Limited
09.2021 - Current
- Analyzing the milk pouring data of the farmer and assess the credit eligibility of the farmer.
- Preparing Incentive calculation bast on the employee performance.
- Analyzing the Route wise performance of the milk pouring centers.
- Publishing the business target for the month to the filed team.
- Publishing the Overall performance of the filed team to the management Processing the repayment to the respective lender.
- Preparing reconciliation of the payment processed to the lender.
- Verifying the data and making the payments to the farmer as requested Updating of KYC details of the farmer into the portal.
- Preparing reconciliation report for the processed payment to the farmer Highlight the credit risks and problematic cases to the management.
- Resolve and dissolve the escalation raised by the farmers, vendors or external teams POC for difficult processes and escalation matrix.
- Interview and train the new hires.
- Maker for all the processes and ensure the business runs with minimal errors.
- Bank & Wallet reconciliation.
- All MIS reporting.
CSR Executive
Excero Service Private Limited
12.2018 - 09.2021
- Responded to customer requests for products, services, and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Preparation of Salary Attendance, Incentive for both field and office employee
- Taking care of Medicine stoke, registration fee maintenance for both collection and deposit, Fuel allowance, Bank reconciliation.
- Preparation of daily, weekly, monthly and yearly performance for both field team and office employee & All MIS.
Quality Analysis Specialist
Tatwa Technologies Private Limited
11.2015 - 12.2018
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Addressed non-conformance issues, pausing production to correct errors.
- Responsible for assessing the quality of the performance of call center associates who all are dealing with the customer.
Marketing Executive
Impulse Group Of Marketing Company
08.2014 - 10.2015
- Field Work- Selling educational product “Project Books”
Life Insurance Agent
Golden Trust Finance Services Private Limited
06.2009 - 04.2012
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales %.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Maintained high standards of customer service by building relationships with clients.
- Field Work - Selling 5 Insurance company Product with the customer. Products are - “LIC, Reliance Life insurance, Bajaj Life insurance, Future General life insurance, Max Life insurance.
Education
Bachelor of Arts - Language Arts Education
Ratanpur Science Degree Collage
Kakatpur, Puri, Odisha 04.2001 -
Skills
Stakeholder Management
Team Handling
Data Analysis in Excel
Strategic & Operational initiatives
Ability to work on MS word, Advance Excel, Power point
Critical Thinking & Problem Solving
Timeline
Senior Operations Executive
Moopay Private Limited
09.2021 - Current
CSR Executive
Excero Service Private Limited
12.2018 - 09.2021
Quality Analysis Specialist
Tatwa Technologies Private Limited
11.2015 - 12.2018
Marketing Executive
Impulse Group Of Marketing Company
08.2014 - 10.2015
Life Insurance Agent
Golden Trust Finance Services Private Limited
06.2009 - 04.2012
Bachelor of Arts - Language Arts Education
Ratanpur Science Degree Collage
04.2001 -