Siddhi Arora
Noida
Summary
Quality and Project Management professional with over 8 years of experience in operational and quality management. IRCA Certified ISO 9001:2015 Lead Auditor with expertise in ISO standards and TQM tools. Proven track record in process identification, standardization, and continuous improvement, leading to enhanced customer satisfaction and reduced operational costs. Skilled in preparing quality performance dashboards and collaborating with global cross-functional teams to drive compliance and quality management initiatives.
Overview
8
8
years of professional experience
Work History
Stakeholders Manager
BSI Group India Pvt. Ltd.
05.2023 - Current
- Monitoring and improving performance against key performance indicators (KPIs) for Social and Internal Supplier Assurance (ISA) programs, including SMETA, SCAN, Blundstone, and PSCI.
- Managing global operational activities for the SCAN program, ensuring consistent execution and alignment across regions.
- Serving as the Single Point of Contact (SPOC) for APSCA, overseeing auditor qualifications, registration, and compliance processes.
- Preparing and submitting monthly and quarterly APSCA reports, including performance tracking and program insights.
- Maintaining detailed auditor utilization records to support effective planning, reporting, and resource optimization.
- Collaborating with internal stakeholders to support strategic alignment and ensure successful implementation of program objectives.
Deputy Manager
Quality Austria Central Asia Pvt. Ltd.
10.2021 - 05.2023
- Led Pan India audit planning for standards such as IATF 16949:2016, ISO 9001, ISO 14001, ISO 45001, ISO 27001.
- Managed surveillance and recertification audit planning with 3-month lead time.
- Coordinated GEM project with QCI and handled order generation and recertification quotations.
- Scheduled training programs and monitored audit follow-up and completion.
- Maintained dashboards, performance metrics, and auditor utilization reports.
- Supported business excellence activities and customer satisfaction initiatives.
- Participated in VDA audits.
Senior Executive
Quality Austria Central Asia Pvt. Ltd.
08.2019 - 10.2021
Technical Recruiter
Next Level Business Services
Noida
06.2019 - 07.2019
- Managed IT recruitment lifecycle for US clients including interviewing, offer negotiation, and placement.
- Used Job Diva for tracking and reporting recruitment activities.
- Coordinated client and candidate communications and processed recruitment documentation.
Executive Customer Relation
Bureau Veritas India Ltd.
Noida
08.2018 - 05.2019
- Planned and scheduled audits across multiple ISO standards and food safety schemes.
- Coordinated audit training programs and client audit planning as per ISO 17021.
- Monitored audit follow-ups and scheduling efficiency.
Executive-Planning
Vincotte International India Assessment Services Pvt. Ltd.
Delhi
05.2018 - 07.2018
- Prepared and followed up on quotations for ISO and OHSAS certifications.
- Managed audit planning, approvals, and timely audit completions.
Quality Manager
SIS Certifications Pvt. Ltd.
Gurugram
05.2017 - 04.2018
- Managed certification processes end-to-end, liaising with international clients.
- Maintained auditor databases and coordinated audits as per ISO 19011.
- Conducted internal audits and compliance reviews aligned with ISO 17021.
- Prepared performance reports and certification documents.
Education
Master in Total Quality Management -
Lucknow University
01.2017
B.Com -
Rohilkhand University
01.2015
12th Standard - U.P. Board
Raja Ram Girls Inter College
01.2012
10th Standard - U.P. Board
Raja Ram Girls Inter College
01.2010
One-year Diploma in Computer Application -
Uma Electronics Computer Center
Skills
- ISO Standards (9001:2015, 14001, 45001, 27001, IATF 16949)
- Quality Management & Auditing
- Project Management
- TQM Tools & 7 QC Tools
- Microsoft Office (Word, Excel, PowerPoint)
- KPI management
- Operational management
- Auditor coordination
- Performance reporting
- ISO standards compliance
- Data analysis
- Project management
- Customer relationship management
- Process improvement
- Strategic planning
- Effective communication
- Team leadership
Hobbies and Interests
- Dancing
- Listening to music
Training
- IRCA Certified ISO 9001:2015 Lead Auditor
- First Year Training, HHI Auto Trims Pvt Ltd, Gurugram, 06/01/16 - 07/01/16
Disclaimer
I hereby declare that the information provided is true to the best of my knowledge and belief.
Languages
- English
- Hindi
Personal Information
Date of Birth: 24/03/95
Timeline
Stakeholders Manager
BSI Group India Pvt. Ltd.
05.2023 - Current
Deputy Manager
Quality Austria Central Asia Pvt. Ltd.
10.2021 - 05.2023
Senior Executive
Quality Austria Central Asia Pvt. Ltd.
08.2019 - 10.2021
Technical Recruiter
Next Level Business Services
06.2019 - 07.2019
Executive Customer Relation
Bureau Veritas India Ltd.
08.2018 - 05.2019
Executive-Planning
Vincotte International India Assessment Services Pvt. Ltd.
05.2018 - 07.2018
Quality Manager
SIS Certifications Pvt. Ltd.
05.2017 - 04.2018
Master in Total Quality Management -
Lucknow University
B.Com -
Rohilkhand University
12th Standard - U.P. Board
Raja Ram Girls Inter College
10th Standard - U.P. Board
Raja Ram Girls Inter College
One-year Diploma in Computer Application -
Uma Electronics Computer Center
Similar Profiles
Namitha RNamitha R
Customer Relations Manager at BSI Group India Pvt. LtdCustomer Relations Manager at BSI Group India Pvt. Ltd
MATTHEW N. WATSONMATTHEW N. WATSON
EHS Consultant Specialist at BSI GroupEHS Consultant Specialist at BSI Group
SOŇA KUBEKOVÁSOŇA KUBEKOVÁ
Marketing Manager at BSI GroupMarketing Manager at BSI Group
Richa SharmaRicha Sharma
Deputy Manager at Optum Global SolutionsDeputy Manager at Optum Global Solutions
Mohak SaxenaMohak Saxena
Customer Service Associate at Niftel Communications Pvt. Ltd.Customer Service Associate at Niftel Communications Pvt. Ltd.