Siddhi Desai

Working as a Sr.Support Agent in Schedule Change Department since 02yrs.

Learned about multiple LCC Portals and gained GDS knowledge.

Learned to be flexible in any given task and managing balance work life.

Worked at WNS Global Services - 3yrs Experience

Senior Travel Consultant

• Learned about multiple GDS and worked in multiple departments i.e Ticketing and Schedule Change.
• Developed and maintained travel dashboards and analytics to track key performance indicators and identify areas for improvement.
• Coached batches provided travel training and support to employees, ensuring compliance with company policies and procedures.

Worked at Sutherland Global Services - 1.5yrs

Travel Consultant (Voice Agent)

• Built and maintained strong relationships with clients, earning a reputation for exceptional customer service.
• Designed and executed travel itineraries, including transportation as a ticketing agent.
• Developed and implemented marketing strategies to promote travel services.