Nishant Zunjarrao
Badlpur E
Summary
The profession of Travel & Tourism is one of the satisfying, at the same time challenging and testing profession. One has to constantly meet its demands and keep up with the ever evolving new techniques. I desire to practice the profession in Travel Tourism with distinction, and in order to do so, learn, equip and acquaint myself with, new techniques involved in construction my knowledge.
Overview
11
11
years of professional experience
Work History
CS SCHEDULE CHANGE SUPPORT ASSOCIATE
Etraveli Group India Pvt. Ltd
Mumbai
07.2022 - Current
- All LCC, GDS, Booking.com bookings
- Handled escalations from Management, Passenger and the Airline
- Was SME for 2 training batch
- Reissue process
- Support agent
- Identified and resolved customer needs promptly and efficiently
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Adaptable and proficient in learning new concepts quickly and efficiently
- Worked well in a team setting, providing support and guidance.
SENIOR ASSOCIATE
WNS Global Services (P) Ltd
New Mumbai
01.2019 - 06.2022
- Expedia Travel Process
- Airline Debit Memo (ADM), (ACM) In BSP & ARC, Client Escalation
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Used critical thinking to break down problems, evaluate solutions and make decisions.
EXECUTIVE ONLINE PORTAL OPERATIONS
Creative Tours & Travels (l) Pvt. Ltd
Mumbai
08.2017 - 09.2018
- 1 year 1 month (Counter, All ICC GDS, B2B Bookings, Reissue Cancellation, Technical queries regarding portal
- Resolved Client & Implants Technical issue of Website.
SENIOR TRAVEL CONSULTANT
Riya Travels Pvt. Ltd
Mumbai
07.2016 - 06.2017
- B2B & B2C & Corporate Client, Ticketing, Reissuance, Cancellation, Refund, Voiding
- Assisted clients with flight changes and cancellations to minimize travel disruptions
- Managed complaints with calm, clear communication and problem-solving.
EXECUTIVE FULFILLMENT
Cleartrip Pvt Ltd
Mumbai
10.2014 - 06.2016
- B2C, Refund Application in BSP, International / Domestic cancellation, Refund
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
JUNIOR TRAVEL CONSULTANT
International Travel House Pvt. Ltd
Pune
02.2014 - 10.2014
- All Corporate Client, B2B
- Ticketing, Cancellation, Refund on Galileo
JR. TOUR GUIDE
Ventours International Pvt. Ltd
Mumbai
01.2013 - 01.2013
- Worked / Assisted as Jr Tour guide.
Education
IATA Travel & Tourism -
IATA - UFTAA Kuoni Academy - Mumbai
01.2013
UG Diploma in Travel & Tourism -
Kuoni Academy - Mumbai, MH
01.2013
H.S.C -
SICES COLLEGE - Ambarnath, MH
01.2012
S.S.C -
I.E.S KATRAP VIDYALAYA - Badlapur, MH
01.2010
Skills
- Total Experience: 10 Years
- Personal Skills: Communication skills, Teamwork, Leadership, Flexibility
- Technical Skills: Microsoft Office, Amadeus, Galileo, Sabre
Additional Information
Awarded by Operation Manager for Completing work in given time period., Awarded for technical work in Riya Travels Pvt. Ltd. Nominated for yearly achievers award for the year of 2014-15 in Cleartrip Pvt. Ltd., Received monthly RNR throughout the year for best performer in WNS.
Languages
- English
- Marathi
- Hindi
Hobbies and Interests
- Football
- Travelling
- Bike Ride and Trekking
Timeline
CS SCHEDULE CHANGE SUPPORT ASSOCIATE
Etraveli Group India Pvt. Ltd
07.2022 - Current
SENIOR ASSOCIATE
WNS Global Services (P) Ltd
01.2019 - 06.2022
EXECUTIVE ONLINE PORTAL OPERATIONS
Creative Tours & Travels (l) Pvt. Ltd
08.2017 - 09.2018
SENIOR TRAVEL CONSULTANT
Riya Travels Pvt. Ltd
07.2016 - 06.2017
EXECUTIVE FULFILLMENT
Cleartrip Pvt Ltd
10.2014 - 06.2016
JUNIOR TRAVEL CONSULTANT
International Travel House Pvt. Ltd
02.2014 - 10.2014
JR. TOUR GUIDE
Ventours International Pvt. Ltd
01.2013 - 01.2013
IATA Travel & Tourism -
IATA - UFTAA Kuoni Academy - Mumbai
UG Diploma in Travel & Tourism -
Kuoni Academy - Mumbai, MH
H.S.C -
SICES COLLEGE - Ambarnath, MH
S.S.C -
I.E.S KATRAP VIDYALAYA - Badlapur, MH
Similar Profiles
Aksshaye KhasnisAksshaye Khasnis
Customer Service Executive at Etraveli Group India Pvt LtdCustomer Service Executive at Etraveli Group India Pvt Ltd
Firdaus SayyedFirdaus Sayyed
Sr. Trainer at Firstline & Support Etraveli Group India Pvt. LtdSr. Trainer at Firstline & Support Etraveli Group India Pvt. Ltd
Prasanna NewaskarPrasanna Newaskar
Second Line Agent at Etraveli India Pvt Ltd.Second Line Agent at Etraveli India Pvt Ltd.