Summary
Overview
Work History
Education
Skills
Timeline
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Shivam Arora

Summary

To get a Platform in an emerging and growing company with an attitude to adopt new challenges and keeping its values and utilize full worth using all credential, analytical and professional skills. Enhance the abilities to contribute towards the growth of the industry with utmost sincerity and hard work.

Overview

7
7
years of professional experience

Work History

Sr. Analyst

American Express
08.2022 - Current
  • Perform manual fraud review in order to detect fraudulent transactions
  • Conduct extensive research to validate purchases
  • Work with peers and Managed Services Leadership to fraud trends and share best practices, ideas and information
  • Ensuring Adherence to regulatory, operations and client standards
  • Thorough and Accurate Due Diligence in fraud decision

Process Developer

Genpact
03.2021 - 08.2022


  • Worked as a Process Developer (Walmart)
  • Making collection calls to the customers, emailing/faxing invoices, or getting hard copies mailed out to customers as per their requests.
  • Identify and resolve unidentified cash and handle end-to-end process of Cash applications.
  • Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
  • Follow up on customer/internal disputes, and customer questions and work between departments to get a resolution.
  • Reconcile orders to match customer books, including validating credits or debits and sending them to customers for collection or refund.

Sr. Advisor

Concentrix
04.2017 - 01.2021


  • Worked in Amazon Seller Support
  • Responsible for providing the adequate information to the customers
  • Worked as a mentor for freshers
  • Have been a top performer ensuring my targets for quality monitoring, adherence and other matrices were intact

Education

BBA -

Swami Vivekanand Subharti University
2015

12th -

C.B.S.E. Board
DMA-1, Meerut
2012

10th -

C.B.S.E. Board
DMA-1, Meerut
2010

Skills

  • Technical Skills
  • Research and analytical skills
  • Business Concepts: Familiar with basic business verticals and managerial concepts of organization
  • Strategic Planning

Timeline

Sr. Analyst

American Express
08.2022 - Current

Process Developer

Genpact
03.2021 - 08.2022

Sr. Advisor

Concentrix
04.2017 - 01.2021

BBA -

Swami Vivekanand Subharti University

12th -

C.B.S.E. Board

10th -

C.B.S.E. Board

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Shivam Arora