Siddhi Verma
Faridabad
Summary
Dynamic Subject Matter Expert at TELUS International with a proven track record in training and coaching, enhancing team performance and quality. Skilled in stakeholder management and analytical problem-solving, I developed impactful training programs that improved efficiency and compliance, driving significant business outcomes in quality assurance.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
SME - Subject Matter Expert
TELUS International
Noida
09.2022 - Current
- Developed and implemented comprehensive training programs for new hires and existing staff, increasing departmental efficiency and quality.
- Provided expert consultation on complex issues, offering innovative solutions that resolved critical challenges and improved business outcomes.
- Collaborated with cross-functional teams to streamline processes and workflows, reducing project delivery time.
- Maintained up-to-date knowledge of product, regulations, and best practices, ensuring compliance and fostering a culture of continuous improvement.
- Led workshops and seminars, enhancing team capabilities and knowledge base.
Anchor
Viral Haryana
Karnal
06.2022 - 07.2022
- Engaged with viewers through social media to enhance audience interaction.
- Collaborated with production teams to develop compelling story ideas.
- Conducted interviews with public figures to provide in-depth coverage.
Content Writer
Caradorapvt.ltd.
Jaipur
09.2021 - 11.2021
- Collaborated with global communication and HR teams to develop and rollout communication campaigns that drove employee experience and engagement.
- Authored intranet stories and monthly reports, enhancing internal communication.
- Managed social media accounts for over 20 clients and tracked coverage to produce impact reports for PR campaigns.
Intern
WHITE MIRCHI
Faridabad
07.2020 - 02.2021
- Spearheaded the internal communication strategy and wrote various content for internal communication channels.
- Designed graphics, wrote scripts, and prepared storyboards for videos, enhancing multimedia communication.
- Maintained and updated the content on the intranet, liaising with different content writers to keep stories current.
Education
Master of Arts - Journalism And Mass Communication
Jamia Milia Islamia
Delhi 06.2022 - 06.2026
B.A - journalism and mass communication
Jc. Bose University Of Science and Technology YMCA
Faridabad, India 06.2019 - 06.2022
Skills
Hobbies and Interests
- Mentoring or helping colleagues/new joiners
- Team collaboration activities
- Participating in group discussions
- Content creation on social media
Personal Information
- Nationality: Indian
- Religion: Hindu
Languages
English
Upper Intermediate
B2
Timeline
SME - Subject Matter Expert
TELUS International
09.2022 - Current
Master of Arts - Journalism And Mass Communication
Jamia Milia Islamia
06.2022 - 06.2026
Anchor
Viral Haryana
06.2022 - 07.2022
Content Writer
Caradorapvt.ltd.
09.2021 - 11.2021
Intern
WHITE MIRCHI
07.2020 - 02.2021
B.A - journalism and mass communication
Jc. Bose University Of Science and Technology YMCA
06.2019 - 06.2022