SREENESH R

ROLES & RESPONSIBILITIES :

• Assigning daily jobs and workloads and authorizing the team members final report on payee name validation
• Prepared proposal documentation and specifications based on user analytics.
• Involve in verifying the teams’ reconciliation reports and final report generation on daily paper tickets and returns file
• Preparation of corrected cover sheet on a monthly basis for positive pay customers.
• Have been the quality checker for various operations such as US Reconciliations,mortgage, fraud operations, Account services,US mortgage.
• Incident report generation on any emergency case of system/ application issues
• Conduct RCA session for balancers who has committed errors.
• Have been the point of contact in clearing process related doubts and reaching out to clients for further clarification.
• Constantly looking for ways to improve processes and implement new initiatives.
• Preparation of daily, weekly & Monthly MI reports shared across all the stakeholders and analyzing the trend of the volumes and KPIs.
• Have played an effective and regular part in training the client (US) with WebEx sessions during migration phase of US reconciliations team.

PEOPLE MANAGEMENT:

• Conduct team huddle on regular basis
• Conduct PowerPoint presentations to analyze and review teams performance and give feedbacks.
• Involved in training new joiners on the process flow and the systems
• Managing and monitoring team attendance.
• Build, retain and motivate teams to attain respective targets.
• Performance tracking, development and management of the team.
• Mentor team members individually towards their career/team goals
• Windows Operating System/ Mainframe (Service Management System)/ Web-View/ Payee Match/ARP Database/ CMOD/ Check Image Archive, Decision Pay, MS Office.

ACHIEVEMENTS :

• Winner of ‘’Credo Awards” by Citizens Bank (US)
• Built credibility, established rapport and maintained communication with stakeholders at multiple levels
• Have been cross trained in Basics of AML fraud detection, Investment banking basics
• Have initiated many work place workouts to reduce time and improve efficiency
• Awarded for Excellence, on successful support and team work at Infosys recommended by client.

• Resolved problems, improved operations and provided exceptional service.
• Skilled at working independently and collaboratively in a team environment.
• Paid attention to detail while completing assignments.
• Was responsible for Admin activities like Scheduling meetings,Co-ordinate with travel agencies for flight tickets and visa arrangements,Leave plan maintenance etc.
• Co-ordinating sales force to achieve a sales target of Rs.45L on monthly basis.
• Recruited employees for coimbatore location.
• Involved in active client interactions for product and service presentations.

ROLES & RESPONSIBILITIES:

• Have been part of Processing team of Back Office Operations – Citizens Bank (Customer Reconciliations) for their positive pay customers.
• Screening each and individual outstanding transaction at different stages before legal payment to payee
• Assist in creating, transmitting and researching the check records that are sent to the bank
• Process and reconcile transactions of complex nature.
• Ensuring compliance to all group policies and maintain records to enable audit
• Involved in identification of fraudulent checks and to ensure fraud prevention
• Rectification of errors occurred during various stage of process
• Maintain the team’s production data and sending the reports to client
• Involve in team discussions and contribute ideas to arrive at better solutions and process improvement.
• Played an important role in providing process improvement (which helped in reducing time consumption)

ACHIEVEMENTS :

• Have Successfully completed "YOUNG LEADERS PROGRAMME" which is a mandatory program to be complete at RBS to be given responsibilities of team management activities.
• Have initiated several work place workouts,which reduced time so that we meet the SLA even more faster and with 100% quality.
• Was Awarded with "Golden ovation" for assisting the team to meet all the SLA's during contingency that occurred due to the Flood in chennai india which resulted in huge staff shortage.
• Have cross trained with basics of AML operations and was authorized by the client to help the AML team, if they face sudden staff shortage.