Siddhil Jotkar
Payroll Analyst
Pune
Summary
Experienced with payroll systems and regulatory compliance. Utilizes strong analytical skills to ensure accurate and timely payroll disbursements. Knowledge of payroll software and problem-solving capabilities, contributing to streamlined payroll operations.
Overview
4
4
years of professional experience
Work History
Analyst
ADP India Private Ltd
10.2023 - Current
- Managed payroll processing for 1000 employees monthly to comply with predetermined company guidelines.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Assisted clients with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function.
- Improved client satisfaction with timely and accurate payroll processing, addressing inquiries and resolving issues promptly.
Sr.Customer Relations Advisor
TechMahindra
12.2021 - 10.2023
- Over 22 months of experience in customer relations and customer service
- Experienced in managing customer complaints, inquiries and requests
- Skilled in using customer relationship management (CRM) software, AMDOCS Software
- Selected for FUT (Friendly User Trial) Batch for new Software AMDOCS, also selected for SDI (Solutions, Design and Implementation)
- Excellent Communication and interpersonal skills
- Proficient in analyzing customer feedback and data to identify improvement opportunities
- Experienced in developing and implementing customer service strategies
- Showcasing effective retention and sales skills with betterment of net promoter scores for organization
- Training and leading teams of on job trainees batches
- While saving the churn of customers, upselling new products and services to the customers
- Helping Organization to increase their overall revenue while keeping and growing existing customers business
- Adaptable and able to work in a fast-paced environment.
Education
Bcom - Bachelor of Commerce - Financial Management
Pune University
Pune, India 04.2001 -
CS - Company Secretary - Foundation Level
Skills
MS Excel
Accomplishments
- Best Performer Mar 2022 TechM
- Best Mentor for First Quarter 2023 TechM
- Associate of the Year Rookie FY 23-24 ADP
- Star Performer for Second Quarter FY 24-25 ADP
- Star Performer for last Quarter FY 24-25 ADP
Timeline
Analyst
ADP India Private Ltd
10.2023 - Current
Sr.Customer Relations Advisor
TechMahindra
12.2021 - 10.2023
Bcom - Bachelor of Commerce - Financial Management
Pune University
04.2001 -