Siddhi Palkar
Maharashtra
Summary
Shipping and Logistics Operations professional with experience in import shipment coordination, shipping line communication, and post–customs clearance processes for LCL and FCL cargo. Experienced in Delivery Order processing, ODEX payment handling, and shipment tracking within freight forwarding operations. Also brings operations and stakeholder coordination experience from order-to-cash processes at a global organization. Seeking to build long-term expertise in shipping, logistics, and international trade operations.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Order to Cash Executive
Shell India Markets Pvt Ltd
10.2024 - 05.2026
- Managed end-to-end Order to Cash (OTC) operations for retailer and dealer fuel and lubricant orders, ensuring timely processing and fulfillment across high-volume daily transactions.
- Processed and amended orders, pricing updates, and system changes with high accuracy, while maintaining SLA adherence above target levels.
- Resolved retailer and dealer billing, delivery, and order-related disputes, improving issue resolution turnaround time, and maintaining strong stakeholder relationships.
- Handled general public customer escalations related to fuel station services, transactions, and operational concerns, ensuring high customer satisfaction.
- Managed real-time live chat support, achieving strong first-contact resolution, and quality scores.
- Onboarded 100+ commercial fleet customers under the Shell Fleet Program as Primary Backup, supporting end-to-end documentation, verification, and activation processes.
- Collaborated with cross-functional teams (Sales, Supply Chain, Finance, and Operations) to ensure seamless order flow and minimise operational bottlenecks.
- Consistently maintained high KPIs in SLA, quality, productivity, and customer satisfaction metrics.
Import Operations Executive
Express Global Logistics Pvt Ltd
07.2023 - 10.2024
- Handled post–Bill of Entry import clearance processes until Out of Charge (OOC) and cargo release.
- Coordinated with shipping lines and freight forwarders for invoice collection and Delivery Order (DO) issuance.
- Handled LCL and FCL import shipments, ensuring timely coordination for cargo release.
- Processed shipping line payments through ODEX platform to facilitate DO generation.
- Managed expense entries and shipment cost tracking using EFS New Edge / E-Freight Suite.
- Monitored demurrage and detention timelines to avoid additional port or container charges by active shipment tracking
- Verified import documents such as Bill of Entry copy, Invoice, Packing List, and Bill of Lading for shipment processing.
- Maintained shipment tracking reports and operational records using MS Excel.
- Coordinated cargo movement from port/CFS and ensured timely delivery after clearance.
- Processed for container insurance through DG note website.
Intern
EXPRESS GLOBAL LOGISTICS PVT LTD
01.2023 - 05.2023
- Supported the team in verifying import documents such as the invoice, packing list, and bill of lading.
- Assisted in tracking shipment status and monitoring clearance stages until out of charge.
- Coordinated with internal teams for invoice processing and payment follow-ups.
Education
BBA - Ports And Terminal Management
Symbiosis Skills And Professional University
Pune, Maharashtra09-2023
Skills
- Import Documentation
- LCL and FCL shipping coordination
- Shipping Line Coordination
- Customs Clearance Knowledge
- Demurrage & Detention Monitoring
- ODEX Platform/E-Freight Suite
- MS Copilot
Certification
Canva Essential Training
Learning Microsoft 365 Copilot for Work
Signature
S V Palkar
Timeline
Order to Cash Executive
Shell India Markets Pvt Ltd
10.2024 - 05.2026
Import Operations Executive
Express Global Logistics Pvt Ltd
07.2023 - 10.2024
Intern
EXPRESS GLOBAL LOGISTICS PVT LTD
01.2023 - 05.2023
BBA - Ports And Terminal Management
Symbiosis Skills And Professional University