Sidharth Pathak
Travel consultant, Ticketing executive
New Delhi
Summary
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Sr. Ticketing Executive
Mann Travel Pvt.ltd
01.2022 - Current
- Issuance, Re-issuance, refunds,Void
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Managing complete BSP related work in excel, checking ADMs/ACM
Ticketing Consultant
Travel Boutique Online
01.2019 - 01.2021
- B2B Ticketing
- Participated in ongoing professional development opportunities to enhance skills in the areas of sales strategy, customer service techniques, and industry knowledge.
Sr. Travel Consultant
Goibibo.com
08.2016 - 08.2018
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
Travel Consultant ( Corporate Travel )
Yatra Online Private
09.2014 - 08.2016
- Worked closely with corporate clients to understand unique needs and meet specific travel desires.
- Supported corporate clients via phone & email on both Implant location as well as in back office. Booked Air-tickets, Bus,Car & Travel insurance.
- Provide clients with information on Visa & required documents.
- Managed to book travel arrangements for Cricketers, celebrity
Travel Consultant ( UK Ticketing )
Brightsun Travel
08.2013 - 08.2014
- Processed issuance,exchanges $ refunds for airlines tickets.
- Performed QC ( Quality check ) of PNRs.
Process Associate ( Galileo Help Desk )
IGT Solutions
06.2012 - 08.2013
- Providing assistance to travel agents across India regarding Issuance/Re-issuance/Refunds/EMD
- And other product knowledge of Galileo GDS.
Education
B.com -
JP University
04.2001 -
Skills
Executive Support
Team Player
Team Leadership
Customer Service
Problem Resolution
Staff Training
Staff Motivation
Languages
English
Upper intermediate (B2)
Timeline
Sr. Ticketing Executive
Mann Travel Pvt.ltd
01.2022 - Current
Ticketing Consultant
Travel Boutique Online
01.2019 - 01.2021
Sr. Travel Consultant
Goibibo.com
08.2016 - 08.2018
Travel Consultant ( Corporate Travel )
Yatra Online Private
09.2014 - 08.2016
Travel Consultant ( UK Ticketing )
Brightsun Travel
08.2013 - 08.2014
Process Associate ( Galileo Help Desk )
IGT Solutions
06.2012 - 08.2013
B.com -
JP University
04.2001 -
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