Sidra Afreen

As a Client Success Analyst at Phreesia, I played a pivotal role in ensuring seamless interactions with our healthcare clients

• Managing Client Relationships: I maintained regular communication with healthcare providers to understand their needs and ensure satisfaction with our services.
• Operational Support: I handled the day-to-day operational needs of our clients, ensuring smooth integration and usage of our software solutions.
• Data Accuracy and Verification: I meticulously ensured that client data in our systems accurately reflected their operational realities, collaborating closely with internal teams to resolve any discrepancies.
• Process Improvement: I continuously reviewed and refined our operational processes to enhance efficiency and effectiveness in delivering services to our clients.
• Subject Matter Expertise: I developed deep knowledge of our software products and healthcare industry practices, becoming a go-to resource for both clients and internal teams.
• Innovative Solutions: I collaborated with clients to explore innovative ways to optimize their use of our platform and achieve their operational goals.
• Tools-Proficient in utilizing CRM platforms like Okta, Salesforce, JIRA to document playbook tasks, and manage client interactions.

• Understand, implement, and manage the online portion of the client's event website and registration pages and perform thorough testing throughout the project cycle to ensure accuracy of implementation
• Work with the client to review the initial implementation and make required changes with Project delivery
• Managing day-to-day analysis for maintaining projects, monitoring day to day resolution closures and case aging to ensure timely resolution
• Preparing and presenting performance reviews to the clients through reports after the completion of the even
• Providing value added solution services by project reviews, providing post service activities like follow up with the clients how their experience was as per the SLA'
• CRM Tools and languages: Salesforce, Workday, Cvent Event Builder, OnArrival, MS Office, HTML and CSS
• Master the complete Event SaaS based Cloud Platform to work on client projects and manage multi complexity projects in a dynamic environment

• Enhancing productivity by analysis of the existing workflows
• Acting as a liason between B2B and B2C entities to ensure smooth transaction
• Worked on various tools like G-suit, Jira and Twillio Etc
• Curating weekly and monthly revenue data to analyse the productivity
• Measure impact of training programs and coaching through data collection and analysis with peers
• Providing feedback to the real estate agents for the workflow
• Drafting purchase contracts for multiple market to enhance the overall sales

• As research analyst for marketing and development

• Solving query of Amazon's seller related to financial transaction, Product Delivery ,Product description and Product Title Etc