NEXTGEN, ALL SCRIPTS, SAP, CITRIX and CENTRICITY & MEDITECH, IMAGESILO,ATHENA
Hi, I’m
Sikandar Basha
Senior Group Leader-RCM
Chennai,Tamilnadu
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Made recommendations, plans and suggestions to promote continuous improvement on production line.
Attentive team leader well-versed in ins and outs of RCM operations. Skilled at planning and leading events and activities, coordinating schedules and allocating resources equitably. Quality-focused, accurate and efficient manager versed in training, performance optimization and process improvement. Versatile Senior Group Leader bringing more than 15 years of progressive RCM experience. Exceptional communicator and project manager with strong multitasking, planning and organizational performance record
Overview
16
years of professional experience
Work History
Access Healthcare Pvt Ltd.Chennai
Senior Group Leader
08.2022 - 11.2023
Job overview
- Directed employees, set schedules and prioritized work assignments.
- Provided expert leadership to group of more than 30 employees.
- Monitored team performance to identify productivity improvement opportunities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Delegated tasks strategically and monitored progress for timely completion.
- Established strong stakeholder relationships for smooth project delivery.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Developed and implemented performance monitoring systems to track team progress.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
Visionary RCM InfoTech Pvt. LtdChennai
Team Leader
03.2018 - 11.2023
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Held weekly team meetings to inform team members on company news and updates
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Ionidea Pvt. Ltd.Bangalore
Senior Quality Assurance Specialist
01.2017 - 02.2018
Job overview
- Managed over 25 live call audit per day.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards
- Reported production malfunctions to managers and production supervisors.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards
Dell International Services Pvt. LtdChennai
Senior AR Caller
03.2014 - 12.2016
Job overview
- Facilitated past due invoice payments by sending bill reminders and contacting payers for outstanding bills.
- Refined existing processes to optimize accounts receivable and collection efforts.
- Calling payers/ insurance companies (US) on behalf of provider's office for unpaid & denied claims.
- Managed over 50 calls per day.
Tata Consultancy Services Pvt. LtdChennai
Process Associate
06.2010 - 05.2013
Job overview
- Managed over 50 customer query per day.
- Identified and resolved process issues to drive optimal workflow and business growth. Provides chat/email support on behalf of UK Gas/Electricity. Dispute management.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Evaluated product or service by analyzing and interpreting data and metrics
Computer Age Management Services Pvt. Ltd Chennai
Processing Officer
04.2009 - 09.2009
Job overview
- Processed both manual and digital transactions in line with established policies.
- Verified technical specifications and information details before processing paperwork.
- Updated knowledge about new products, procedures and organizational changes to respond to client requests.
- Reviewed exception report to make corrections and query handlings
- Coordinates with 180 investor service centers - MF back office
- Maintained understanding of current SEBI guidelines
Perot Systems Pvt. LtdChennai
AR - Financial Transaction Executive
12.2007 - 03.2009
Job overview
- Reviewed, analyzed and approved financial reports, monitored accounts and generated overall spending and business forecasts at 99% accuracy. Calling to insurance companies (US) on behalf of provider's office to collect outstanding balance.
- Follow up outstanding/denied claims (Professional Charges-CMS1500).
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
Education
UNIVERSITY OF MADRAS-IDECHENNAI
MBA from Financial Services Marketing Operations
06.2010 - 2013.05
DRBCCC's HINDU COLLEGE CHENNAI
Bachelor of Science from Electronics Technology
06.2004 - 2007.04
SRM HSS SCHOOLCHENNAI
GED
06.2003 - 2004.04
Skills
Operations management
Accomplishments
Certified RCM trainer
Awarded Start performer
Software
MS-OFFICE,EXCEL, POWER POINT, WORD
C,C,SQL,VB
DCA,Type Writing 45 wpm
Timeline
Senior Group Leader
Access Healthcare Pvt Ltd.
08.2022 - 11.2023
Team Leader
Visionary RCM InfoTech Pvt. Ltd
03.2018 - 11.2023
Senior Quality Assurance Specialist
Ionidea Pvt. Ltd.
01.2017 - 02.2018
Senior AR Caller
Dell International Services Pvt. Ltd
03.2014 - 12.2016
Process Associate
Tata Consultancy Services Pvt. Ltd
06.2010 - 05.2013
UNIVERSITY OF MADRAS-IDE
MBA from Financial Services Marketing Operations
06.2010 - 2013.05
Processing Officer
Computer Age Management Services Pvt. Ltd
04.2009 - 09.2009
AR - Financial Transaction Executive
Perot Systems Pvt. Ltd
12.2007 - 03.2009
DRBCCC's HINDU COLLEGE
Bachelor of Science from Electronics Technology
06.2004 - 2007.04
SRM HSS SCHOOL
GED
06.2003 - 2004.04
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