NEXTGEN, ALL SCRIPTS, SAP, CITRIX and CENTRICITY & MEDITECH, IMAGESILO,ATHENA
Sikandar Basha
RCM - Supervisor
Chennai,Tamilnadu
Work Preference
Summary
Strategic Operations Supervisor with over 12 years of experience driving performance across healthcare and service delivery environments. Proven track record of managing large teams (90+ FTEs), optimizing workflows, and implementing quality control systems that enhance customer satisfaction and operational efficiency. Adept at leading cross-functional teams, mentoring staff, and aligning daily operations with organizational goals. Technically proficient in platforms like Nextgen, SAP, Citrix, and Athena, with a strong commitment to continuous improvement and scalable process design.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Senior Group Leader
Access Healthcare Pvt Ltd.
Chennai
08.2022 - 11.2023
- Directed employees, set schedules and prioritized work assignments.
- Provided expert leadership to group of more than 30 employees.
- Monitored team performance to identify productivity improvement opportunities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Delegated tasks strategically and monitored progress for timely completion.
- Established strong stakeholder relationships for smooth project delivery.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Developed and implemented performance monitoring systems to track team progress.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
Team Leader
Visionary RCM InfoTech Pvt. Ltd
Chennai
03.2018 - 07.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Held weekly team meetings to inform team members on company news and updates
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Senior Quality Assurance Specialist
Ionidea Pvt. Ltd.
Bangalore
01.2017 - 02.2018
- Managed over 25 live call audit per day.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards
- Reported production malfunctions to managers and production supervisors.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards
Senior AR Caller
Dell International Services Pvt. Ltd
Chennai
03.2014 - 12.2016
- Facilitated past due invoice payments by sending bill reminders and contacting payers for outstanding bills.
- Refined existing processes to optimize accounts receivable and collection efforts.
- Calling payers/ insurance companies (US) on behalf of provider's office for unpaid & denied claims.
- Managed over 50 calls per day.
Process Associate
Tata Consultancy Services Pvt. Ltd
Chennai
06.2010 - 05.2013
- Managed over 50 customer query per day.
- Identified and resolved process issues to drive optimal workflow and business growth. Provides chat/email support on behalf of UK Gas/Electricity. Dispute management.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Evaluated product or service by analyzing and interpreting data and metrics
Processing Officer
Computer Age Management Services Pvt. Ltd
Chennai
04.2009 - 09.2009
- Processed both manual and digital transactions in line with established policies.
- Verified technical specifications and information details before processing paperwork.
- Updated knowledge about new products, procedures and organizational changes to respond to client requests.
- Reviewed exception report to make corrections and query handlings
- Coordinates with 180 investor service centers - MF back office
- Maintained understanding of current SEBI guidelines
AR - CALLER
Perot Systems Pvt. Ltd
Chennai, Tamilnadu
12.2007 - 03.2009
- Reviewed, analyzed and approved financial reports, monitored accounts and generated overall spending and business forecasts at 99% accuracy. Calling to insurance companies (US) on behalf of provider's office to collect outstanding balance.
- Follow up outstanding/denied claims (Professional Charges-CMS1500).
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
Education
MBA - Financial Services Marketing Operations
UNIVERSITY OF MADRAS-IDE
CHENNAI 06.2010 - 2013.05
Bachelor of Science - Electronics Technology
DRBCCC's HINDU COLLEGE
CHENNAI 06.2004 - 2007.04
GED -
SRM HSS SCHOOL
CHENNAI 06.2003 - 2004.04
Skills
Operations management
Accomplishments
Certified RCM trainer
Awarded Start performer
Software
MS-OFFICE,EXCEL, POWER POINT, WORD
C,C,SQL,VB
DCA,Type Writing 45 wpm
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Urdu
Intermediate (B1)
Tamil
Intermediate (B1)
Interests
Reading, gardening, cooking, playing sudoku
Certification
Certified RCM trainer, Dell International services
Affiliations
- Operational management
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Group Leader
Access Healthcare Pvt Ltd.
08.2022 - 11.2023
Team Leader
Visionary RCM InfoTech Pvt. Ltd
03.2018 - 07.2022
Senior Quality Assurance Specialist
Ionidea Pvt. Ltd.
01.2017 - 02.2018
Certified RCM trainer, Dell International services
08-2014
Senior AR Caller
Dell International Services Pvt. Ltd
03.2014 - 12.2016
Process Associate
Tata Consultancy Services Pvt. Ltd
06.2010 - 05.2013
MBA - Financial Services Marketing Operations
UNIVERSITY OF MADRAS-IDE
06.2010 - 2013.05
Processing Officer
Computer Age Management Services Pvt. Ltd
04.2009 - 09.2009
AR - CALLER
Perot Systems Pvt. Ltd
12.2007 - 03.2009
Bachelor of Science - Electronics Technology
DRBCCC's HINDU COLLEGE
06.2004 - 2007.04
GED -
SRM HSS SCHOOL
06.2003 - 2004.04