NEXTGEN, ALL SCRIPTS, SAP, CITRIX and CENTRICITY & MEDITECH, IMAGESILO,ATHENA
Sikandar Basha
RCM - Supervisor
Chennai,Tamilnadu
Work Preference
Summary
Strategic Operations Supervisor with over 12 years of experience driving performance across healthcare and service delivery environments. Proven track record of managing large teams (90+ FTEs), optimizing workflows, and implementing quality control systems that enhance customer satisfaction and operational efficiency. Adept at leading cross-functional teams, mentoring staff, and aligning daily operations with organizational goals. Technically proficient in platforms like Nextgen, SAP, Citrix, and Athena, with a strong commitment to continuous improvement and scalable process design.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Senior Group Leader
Access Healthcare Pvt Ltd.
Chennai
08.2022 - 11.2023
- Directed employees, set schedules and prioritized work assignments.
- Provided expert leadership to group of more than 30 employees.
- Monitored team performance to identify productivity improvement opportunities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Delegated tasks strategically and monitored progress for timely completion.
- Established strong stakeholder relationships for smooth project delivery.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Developed and implemented performance monitoring systems to track team progress.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
Team Leader
Visionary RCM InfoTech Pvt. Ltd
Chennai
03.2018 - 07.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Held weekly team meetings to inform team members on company news and updates
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Senior Quality Assurance Specialist
Ionidea Pvt. Ltd.
Bangalore
01.2017 - 02.2018
- Managed over 25 live call audit per day.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards
- Reported production malfunctions to managers and production supervisors.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards
Senior AR Caller
Dell International Services Pvt. Ltd
Chennai
03.2014 - 12.2016
- Facilitated past due invoice payments by sending bill reminders and contacting payers for outstanding bills.
- Refined existing processes to optimize accounts receivable and collection efforts.
- Calling payers/ insurance companies (US) on behalf of provider's office for unpaid & denied claims.
- Managed over 50 calls per day.
Process Associate
Tata Consultancy Services Pvt. Ltd
Chennai
06.2010 - 05.2013
- Managed over 50 customer query per day.
- Identified and resolved process issues to drive optimal workflow and business growth. Provides chat/email support on behalf of UK Gas/Electricity. Dispute management.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Evaluated product or service by analyzing and interpreting data and metrics
Processing Officer
Computer Age Management Services Pvt. Ltd
Chennai
04.2009 - 09.2009
- Processed both manual and digital transactions in line with established policies.
- Verified technical specifications and information details before processing paperwork.
- Updated knowledge about new products, procedures and organizational changes to respond to client requests.
- Reviewed exception report to make corrections and query handlings
- Coordinates with 180 investor service centers - MF back office
- Maintained understanding of current SEBI guidelines
AR - CALLER
Perot Systems Pvt. Ltd
Chennai, Tamilnadu
12.2007 - 03.2009
- Reviewed, analyzed and approved financial reports, monitored accounts and generated overall spending and business forecasts at 99% accuracy. Calling to insurance companies (US) on behalf of provider's office to collect outstanding balance.
- Follow up outstanding/denied claims (Professional Charges-CMS1500).
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
Education
MBA - Financial Services Marketing Operations
UNIVERSITY OF MADRAS-IDE
CHENNAI 06.2010 - 05.2013
Bachelor of Science - Electronics Technology
DRBCCC's HINDU COLLEGE
CHENNAI 06.2004 - 04.2007
GED -
SRM HSS SCHOOL
CHENNAI 06.2003 - 04.2004
Skills
Operations management
Quality control
Resource Allocation
Planning leadership
Health and safety procedures
Staff Management
Accomplishments
Certified RCM trainer
Awarded Start performer
Software
MS-OFFICE,EXCEL, POWER POINT, WORD
C,C,SQL,VB
DCA,Type Writing 45 wpm
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Urdu
Intermediate (B1)
Tamil
Intermediate (B1)
Interests
Reading, gardening, cooking, playing sudoku
Certification
Certified RCM trainer, Dell International services
Affiliations
- Operational management
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Group Leader
Access Healthcare Pvt Ltd.
08.2022 - 11.2023
Team Leader
Visionary RCM InfoTech Pvt. Ltd
03.2018 - 07.2022
Senior Quality Assurance Specialist
Ionidea Pvt. Ltd.
01.2017 - 02.2018
Certified RCM trainer, Dell International services
08-2014
Senior AR Caller
Dell International Services Pvt. Ltd
03.2014 - 12.2016
Process Associate
Tata Consultancy Services Pvt. Ltd
06.2010 - 05.2013
MBA - Financial Services Marketing Operations
UNIVERSITY OF MADRAS-IDE
06.2010 - 05.2013
Processing Officer
Computer Age Management Services Pvt. Ltd
04.2009 - 09.2009
AR - CALLER
Perot Systems Pvt. Ltd
12.2007 - 03.2009
Bachelor of Science - Electronics Technology
DRBCCC's HINDU COLLEGE
06.2004 - 04.2007
GED -
SRM HSS SCHOOL
06.2003 - 04.2004