Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
SIKHA PARICHHA

SIKHA PARICHHA

BHUBANESWAR

Summary

Proven Guest Relations Executive with a track record of enhancing customer satisfaction at Illzion Club and Kitchen through effective problem-solving and teamwork. Skilled in computer use and maintaining high-pressure operations smoothly, I excel in creating inviting atmospheres and improving service functions. My approach boosts brand reputation and fasters positive guest experiences.

Overview

5
5
years of professional experience

Work History

Guest Relations Executive

Illuzion Club and Kitchen
03.2024 - Current
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.


Guest Relations Executive

Belline&bae
06.2023 - 02.2024
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Managed and improved customer service functions for reception and lounge areas.

Hostess Trainer

Kovvurugrand Hotel
09.2022 - 05.2023
  • Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
  • Streamlined training process for new hostesses, reducing onboarding time significantly.

Hostess Trainer

SPG Grand
08.2021 - 07.2022
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.

Hostess Trainer

Ira Resturnt
02.2020 - 06.2021
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.


Education

Bachelor of Arts -

UTKAL UNIVERSIT
BHUBANESWAR
06-2020

Associate of Arts -

KHALLIKOT UNIVERSIT
BARAMPUR
05-2020

Bachelor of Business Studies -

ST Catherines Girls High School (Raikia)
Odisha
01-2018

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Calm under pressure

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
odisa
Advanced (C1)

Timeline

Guest Relations Executive

Illuzion Club and Kitchen
03.2024 - Current

Guest Relations Executive

Belline&bae
06.2023 - 02.2024

Hostess Trainer

Kovvurugrand Hotel
09.2022 - 05.2023

Hostess Trainer

SPG Grand
08.2021 - 07.2022

Hostess Trainer

Ira Resturnt
02.2020 - 06.2021

Bachelor of Arts -

UTKAL UNIVERSIT

Associate of Arts -

KHALLIKOT UNIVERSIT

Bachelor of Business Studies -

ST Catherines Girls High School (Raikia)

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SIKHA PARICHHA