Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
SIMARBIR SINGH BHATIA

SIMARBIR SINGH BHATIA

Summary

Dynamic and motivated professional with a 14-year proven record of generating and building relationships, managing projects from concept to completion, designing IT strategies, analytics, and coaching individuals to success. Skilled in building Techno-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Hands-on experience in technical & functional aspects of the business and successfully delivered client projects of digital transformation, IT operation & delivery, transition, and project management. Experienced with strategic planning, team leadership, and operational management. Utilizes comprehensive business acumen to drive efficiency and innovation with a track record of fostering collaborative environments and achieving high-impact results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Manager

Airtel International LLP
08.2021 - Current
  • Leading Technology for Airtel Money across 14 Countries in Africa to build financial inclusion products for the masses.
  • Delivering products for Bill Payments, Collection and Disbursement Payments and International remittances and much more.
  • Providing Program Delivery, Product Management and Client engagement for Clients and Opco ITD’s PAN Africa Region In close Partnership with business, vendors and internal stakeholders. Managing Team of 30+ talented Individuals
  • Scrum Master and Project Management Experience:
  • Lead Scrum team as a Servant Leader and guide and support teams to get self-organized.
  • Provide good working environment for the team and remove impediments.
  • Facilitate, Coach and Groom Team to ensure Sprint Goals are achieved.
  • Facilitate events like Daily Scrum meetings, Sprint planning, review and retrospectives.
  • Ensure Scrum Values are well understood by team and organization.
  • Use appropriate Scrum artefacts to help team members track their progress.
  • Understand the product, industry specific requirements and implementations.
  • Manage Project end to end from planning to closure using project management best practices.
  • Support PO with prioritization of backlog, vision and budgeting.
  • Coordinate implementation, testing and delivery of Project.
  • Analysis of ROI, risk management, and project change management.
  • Collaborates with multiple teams / Product Owners to ensure team members can articulate a clear, compelling product vision, aligned with portfolio vision
  • Monitors and guides teams in holding themselves accountable to consistently, sustainably, and predictably deliver value to customer.
  • Works with teams to measure progress using Agile methods influencing improvement in key indicators
  • Anticipates customer needs and proactively develops solutions to meet them
  • Solves complex problems and develops innovative solutions
  • Provides explanations and information to others on the most complex issues
  • Present Project Status to Steering Committee and Program Directors.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.

Project Manager

Wipro Technologies Limited
06.2014 - 08.2021
  • Weekly Domain Review Meetings with Client/Business team and prioritizing requirements in Tracker manner.
  • Managing Vendor via weekly calls and fixing Issues and priority requirement in SIT environment followed by UAT/OAT process.
  • Procure CAB approval to ensure that changes are recorded and evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner.
  • Achievements:
  • Successful Launch of Wave Money App. i.e. Mobile Banking remittance that is joint venture of Wave Money & Telenor Myanmar in 2016.
  • Successful Launch of Postpaid Telenor E load & ICMS in Feb 2015.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
  • Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
  • Enhanced project delivery times by streamlining communication channels between development and operations teams.
  • Monitored project progress, identified risks and took corrective action as needed.
  • SPOC and Successful Launch of Prepaid Greenfield Launch in Sep 2014.
  • Tools:
  • MS project 2016, Analytic tool, Advanced Microsoft Office.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Provided detailed project status updates to stakeholders and executive management.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to customers.

Senior Engineer

Mahindra Comviva Ltd.
12.2012 - 06.2014
  • Configuring, analyzing & tuning and configuration of SMSC at MCA end.
  • RHEL 5 Cluster Suite installation & manage and work to closure of Open cases related to technical Support within SLA; escalate Issue to development team with proper analysis report.
  • Read CDR log to find call details, read SS7 protocol plus TCP dump using Wire shark, ensure the connectivity between SMSC, HLR and MSC with proper monitoring.
  • Deploy new software release and tested end to end and Daily Operations for Airtel CRBT, MCA, VMS.
  • Troubleshooting the problem that occurs at Signaling level in CRBT and HLR related configuration.
  • Cross Functional co-ordination during the new feature/product development till implementation on production environment.
  • Achievements:
  • Certificate for active team player in Oracle to My-SQL migration for CRBT DB nodes PAN India.
  • Active team player VMCA Launch PAN India via HP outbound dialer.
  • Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
  • Monitored employee performance to keep projects on task.
  • Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
  • Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.

L2 Support Engineer

Utiba Mobility Pte. Ltd (Now Acquired by Amdocs)
02.2012 - 12.2012
  • Knowledge on Troubleshooting / performance monitoring of all workstation’s and Servers.
  • Installation, configuration, optimization, maintenance & troubleshooting of the system, hardware & peripherals.
  • Manual testing, functional testing of new features.
  • Implementation/Up gradation of Umarket webtool, Jboss web2, Liferay,Wildfly.
  • Testing new product features on SIT platform and to deploy on production.
  • Resolving daily production issues as per SLA agreement.
  • Creating Rules and restrictions as per requirement.
  • Creating pricing, bonus and restriction rules as per client requirements in web2, Life ray portals.
  • To trace SMSC logs and to resolve if message not delivered and Knowledge of web-enabled support tools like SOAP UI and working knowledge of UNIX environment.
  • Participated in regular team meetings to discuss challenges faced in supporting various systems, promoting a collaborative approach in finding solutions.
  • Developed comprehensive documentation for frequently encountered issues, enabling quicker problem-solving for the support team.
  • Maintained up-to-date knowledge of industry best practices and emerging technologies, applying this expertise to improve support services offered to clients.
  • Ensured adherence to ITIL standards when handling incidents or implementing changes within the company''s infrastructure.
  • Reduced incident response times with efficient ticket prioritization and management strategies.

NSS-AM Engineer

Randstad India Pvt.Ltd (For Nokia Siemens Networks, Noida)
02.2010 - 08.2010
  • Worked in GNSC team responsible for the NOC operation and maintenance of NOKIA wireless GSM network consisting of multiple MSS’s, MGW’s, SGSN, SMSC,MMSC that includes Citrix applications, Router’s, Packet Data Networks and Management tools
  • Co-ordination with O&M Dept. and switching team and analysis of Traffic.
  • Efficient use of MML Commands for Interrogation and Analysis of Network Elements.
  • Escalation of Alarms & coordinates with Switch Engineers to resolve any fault based on its severity.
  • Monitoring of GB links between SGSN & BSC for GPRS related Data calls.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.

Jr. Programmer

ATS InfoTech Pvt. Ltd., Noida
07.2008 - 02.2010
  • Compiled, linked, troubleshot and debugged everyday product changes that were checked in by hundreds of programmers
  • Recognized as a resourceful contributor and acknowledged with developing responsibilities
  • Maintained various payroll generation scenarios according to employee positions and related activities
  • Created various interactive web pages used HTML and integrated these pages into the payroll project
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.

Education

Bachelors of Technology - Electronics & Communications

GGSIPU University
01.2008

Skills

  • People, Project & Application Management
  • Service Delivery & Operations
  • Stakeholder & Team Management
  • IT Strategy and Governance
  • Relationship Management
  • Liaising & Coordinating
  • Quick Learner
  • Communicator
  • Collaborator
  • Motivator & Planner
  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Data-driven decision making
  • Operations planning
  • Organizational improvement
  • Cross-functional communication
  • Process improvement
  • Problem-solving
  • Project planning

Certification

Certified Scrum Master, PMI -PMP, SAFe6 Agilist

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)

Timeline

Senior Manager

Airtel International LLP
08.2021 - Current

Project Manager

Wipro Technologies Limited
06.2014 - 08.2021

Senior Engineer

Mahindra Comviva Ltd.
12.2012 - 06.2014

L2 Support Engineer

Utiba Mobility Pte. Ltd (Now Acquired by Amdocs)
02.2012 - 12.2012

NSS-AM Engineer

Randstad India Pvt.Ltd (For Nokia Siemens Networks, Noida)
02.2010 - 08.2010

Jr. Programmer

ATS InfoTech Pvt. Ltd., Noida
07.2008 - 02.2010

Bachelors of Technology - Electronics & Communications

GGSIPU University

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