SIMI M
Tech Lead At Cognizant Technology Solutions
Mahe
Summary
ABOUT ME: Dedicated Associate with more than 6 years of experience in infrastructure Services with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish client's goal. Responsible Technician with excellent troubleshooting, customer service and analytics skills. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
6
6
Certifications
5
5
Languages
Work History
Associate/, Tech Lead
Change Manager at Asset Management Team at Cognizant Technology Solutions
Coimbatore
08.2020 - Current
- Change Manager - responsible to understand changes that are made in company assets
- Roles and Responsibility: Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Provided product price information to customers.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Interviewed, recruited and trained more than 10 new on-boarding candidates.
- Software Troubleshooting and Validation with Documentation
Senior Systems Engineer
Incident Manager at Abbott Spring – Life Science at Cognizant Technology Solutions
Chennai
08.2018 - 07.2019
- Roles and Responsibilities: – Project development adapts BMC tool to monitor priority issues – P1 and P2 issues are global and are recovered immediately
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Performed root cause analysis to provide resolutions for production issues.
- Created manuals and taught training sessions to educate co-workers on new systems.
- Configured, installed and upgraded SQL databases.
Senior Systems Executive
Cognizant Technology Solutions
Chennai
02.2017 - 06.2018
- Point of contact for Normalization Process
- Description: – Software Normalization is complete and effective anti-corruption process that protects company's equity and reputation
- Roles and Responsibilities: – Generating Reports Daily, weekly by using SCCM – Research on each and every individual Product entry – Took additional responsibility like internal and external software license check and process audits
- Researched and resolved issues regarding integrity of data flow into databases.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Conducted regular meetings with team to discuss issues, concerns and updates.
Education
M. Tech - Network and Internet Engineering
06.2013 - 05.2015
B. Tech - Computer Science Engineering
08.2008 - 05.2012
Higher Secondary Schooling -
06.2006 - 05.2008
SSLC/High Schooling -
06.2005 - 05.2006
Skills
SCCM
Certification
Trained on Production Support based on IT IS
Accomplishments
- Won second prize in National Level Project symposium conducted by Regency Electronics and electrical engineering
- Won Various prizes in classical dance at Regional Level competition
- Won Various prizes in Badminton at Regional Inter college competition
Additional Information
Blood Type: A+
Father: Mohanan K
Mother: Lathika E
Present Address: SINSIM, Pandakkal, Mahe - 673310
Timeline
Microsoft Excel From Beginner to Advanced
07-2023
Data Science & Artificial Intelligence Certification Program.
09-2022
Associate/, Tech Lead - Change Manager at Asset Management Team at Cognizant Technology Solutions
08.2020 - Current
ITIL Foundation certificate on IT service Management
11-2018
Senior Systems Engineer - Incident Manager at Abbott Spring – Life Science at Cognizant Technology Solutions
08.2018 - 07.2019
Cognizant Internal training on Cisco Network Admin
06-2018
Trained on Production Support based on IT IS
02-2017
Senior Systems Executive - Cognizant Technology Solutions
02.2017 - 06.2018
Course completion Certification on Web Component Development Using Java Technology
11-2016
Karunya University - M. Tech, Network and Internet Engineering
06.2013 - 05.2015
Regency Institute of Technology - B. Tech, Computer Science Engineering
08.2008 - 05.2012
Pandakkal Govt. Hr. Sec. School - Higher Secondary Schooling,
06.2006 - 05.2008
Pandakkal Govt. Hr. Sec. School - SSLC/High Schooling,
06.2005 - 05.2006
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