Simi Panicker
Assistant Manager
Ahmedabad
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
A remarkable professional with a proven experience of over 8 years in multiple areas, skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Assistant Manager
_VOIS (Vodafone Intelligent Solutions)
Ahmedabad
04.2021 - Current
- Proven record of awarded recognition for building high-performance teams and ensuring consistent top performance.
- Improved customer satisfaction and experience through considered coordination with colleagues, enhancing overall care and service.
- Currently leading an Agile Project and also part of multiple projects to enhance customer experience, employment benefits, and revenue generation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Supported senior leadership by accurately reporting monthly and annual performance and staff efficiency metrics.
- Coordinated with team members to initiate targeted strategies to achieve metrics and profit goals
- Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams
- Strategic relationship and partnership- building skills, listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality, service expectations and developed improvement plans.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Senior Executive
_VOIS
Ahmedabad
05.2016 - 09.2020
- Resolving customer complaints.
- Possessing excellent product knowledge to enhance customer support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Senior Customer Care Representative
Motif India Infotech (TTEC)
Ahmedabad
05.2014 - 02.2016
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
Education
Master of Science - Information Technology
K.S. School of Business Management
Ahmedabad 06.2011 - 03.2013
Bachelor of Science - Information Technology
K.S. School of Business Management
Ahmedabad 06.2008 - 03.2011
Skills
People management
undefinedAccomplishments
- iPhone Operating System - iOS Development
- Mastering Lean Six Sigma for Process Improvement
- Certified GROW coach
- Devops
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Assistant Manager
_VOIS (Vodafone Intelligent Solutions)
04.2021 - Current
Senior Executive
_VOIS
05.2016 - 09.2020
Senior Customer Care Representative
Motif India Infotech (TTEC)
05.2014 - 02.2016
Master of Science - Information Technology
K.S. School of Business Management
06.2011 - 03.2013
Bachelor of Science - Information Technology
K.S. School of Business Management
06.2008 - 03.2011
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