Telesales Executive
Cogent E-services Private
2024.05 - Current
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Developed strong relationships with clients for increased customer retention and repeat business.
- Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Delivered informative product presentations that showcased features and benefits, leading to higher conversion rates.
- Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
- Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
