Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simran

Delhi

Summary

Dedicated customer care professional with a strong background in problem-solving and effective communication. Proven ability to resolve inquiries and enhance workflows for improved service delivery.

Overview

3
3
years of professional experience

Work History

Process optimization

RNFI Pvt Ltd
03.2025 - Current
  • Analyzing and improving existing lead processing workflows to enhance efficiency and effectiveness.

Customer Care Executive

Insight Customer call solution Ltd.
01.2024 - 06.2025
  • Systematically resolved customer inquiries via phone regarding resource-related issues.
  • Ensured accurate information delivery for student and CA course administration.

Customer Care Executive

IEnergizer
06.2024 - 10.2024
  • Resolved customer queries via phone calls, delivering effective issue resolutions.
  • Troubleshot broadband connection issues and scheduled technician visits for prompt service.

Collections Agent

NBS Agency
12.2022 - 01.2024
  • Managed outbound process to call customers and collect overdue payments.
  • Utilized collection software to maintain accurate documentation of customer interactions.
  • Ensured effective payment arrangements with customers to enhance recovery rates.

Education

Master of Arts - Political

Delhi University
Delhi
04-2021

Diploma in Pre School Education

SCERT
Delhi
01-2021

Skills

  • Basic computer knowledge ( Excel, MS Word, etc)
  • Digital literacy
  • Problem-solving ability
  • CRM software proficiency

Languages

Hindi
First Language
English
Elementary (A2)
A2

Timeline

Process optimization

RNFI Pvt Ltd
03.2025 - Current

Customer Care Executive

IEnergizer
06.2024 - 10.2024

Customer Care Executive

Insight Customer call solution Ltd.
01.2024 - 06.2025

Collections Agent

NBS Agency
12.2022 - 01.2024

Master of Arts - Political

Delhi University

Diploma in Pre School Education

SCERT

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Simran