Simran Bhardwaj
Noida
Summary
Dynamic customer service professional with extensive experience at Cogent, excelling in customer relationship management and ticket resolution. Proven ability to convert inquiries into successful bookings while leveraging GDS knowledge. Adept at problem-solving and ensuring compliance, consistently delivering exceptional service and enhancing customer satisfaction.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Cogent
Noida
10.2020 - 07.2022
- Managed third-party payroll processes at Axis Bank, ensuring accuracy and compliance.
- Handled customer email inquiries regarding savings, current, and retail banking accounts.
- Transitioned to Loan Department, addressing email inquiries for personal, auto, and home loans.
- Responded to customer banking concerns via email in a back-office capacity.
Assistant Executive Customer Service
Ienergizer
Noida
09.2018 - 04.2020
- I was working for Yatra.com, managing customer inquiries regarding global flight bookings through chat channels.
- Executed sales strategies to convert chat interactions into successful flight bookings.
- Transitioned to voice communication, maintaining same focus on selling flight reservations.
- Facilitated rescheduling requests by assisting customers with alternative flight options.
Analyst
EXL
Gurgaon
- I am doing a job for the process of American Express GBT.
- Managed bookings for corporate customers through company-shared credentials on portal.
- Resolved ticket issuance issues by identifying errors and facilitating prompt resolutions.
- Processed exchanges for customers utilizing credit from previous tickets based on airline policies.
- Conducted all operations as part of back-office support to ensure seamless service delivery.
Education
Master of Arts - Political Science
Indra Gandhi National University
Delhi08-2020
Bachelor of Arts - BA Program
Maharaja Agrasen
Delhi08-2018
Skills
- GDS knowledge: Amadeus, Sabre, Galileo
- Geographical expertise
- Fare calculation and re-scheduling
- Email communication
- Loan processing
- Corporate travel bookings
- Sales conversion strategies
- Customer relationship management
- Ticket resolution and support
- Problem solving techniques
- Product and service solutions
- Customer complaint resolution
Accomplishments
- Appreciated with the certificate of the best performer in RNR
- I am always appreciated by the customer for my dedicated work, professionalism, and problem resolution
Certification
- I have a 3-year advanced diploma in tour and travel management
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Associate
Cogent
10.2020 - 07.2022
Assistant Executive Customer Service
Ienergizer
09.2018 - 04.2020
Analyst
EXL
Master of Arts - Political Science
Indra Gandhi National University
Bachelor of Arts - BA Program
Maharaja Agrasen
Similar Profiles
Giovanni EasterGiovanni Easter
Technician at CogentTechnician at Cogent
Josh JoyJosh Joy
Regional Account Manager at CogentRegional Account Manager at Cogent
Michael RiveraMichael Rivera
Senior Network Field Technician at CogentSenior Network Field Technician at Cogent
Arjun BhargavaArjun Bhargava
Senior Machine Learning Engineer at Samsung Research InstituteSenior Machine Learning Engineer at Samsung Research Institute
Vikas KumarVikas Kumar
Software Engineer at Schnell TechnocraftSoftware Engineer at Schnell Technocraft