Ayushi Gautam
New Delhi
Summary
Highly dedicated sales and customer service professional seeking a Customer Service Representative position, where I can contribute my strong Customer Service Skills and Knowledge. I can bring 1.5 years of successful experience in the travel industry along with my excellent professional communication skill and conflict resolution abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Cheap Flights Fare (CFF)
New Delhi
2023.07 - 2024.03
- Explained benefits and advantages of different product and service offerings to customers.
- Consulted with customers regarding needs and addressed concerns.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Upsold additional products and services enhancing value of previous customer purchases and driving revenue growth.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Utilized CRM systems for accurate record-keeping and tracking interactions.
- Cross-sold products by identifying customer needs during interactions.
CS & Sales Executive
Flyfarez.com
New Delhi
2022.07 - 2023.05
- Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans.
- Processing customer reservations by confirming details with customers via phone or computer.
- Providing information about inflight facilities, baggage, meal, wifi, entertainment, etc.
•Processing refunds for delayed or canceled flights by communicating with the relevant team.
•Developed great and continuous relationships with clients.
•Always represented the company positively and ensured customers leave with an excellent experience.
Education
Bachelor of Arts - Tourism Studies
Delhi
New Delhi2021-07
Skills
- GDS Knowledge (Amadeus), (Galileo), (Sabre).
- Excellent Interpersonal skills.
- Adaptability and Flexibility.
- Excellent customer service.
- Negotiation Skill.
- Product Sales
- Active Listening.
Languages
Hindi
First Language
English
Advanced (C1)
C1
German
Upper Intermediate (B2)
B2
Hobbies
- Music Listening.
- Watching Movies.
- Travelling.
- Interaction with different people.
Timeline
Customer Service Executive
Cheap Flights Fare (CFF)
2023.07 - 2024.03
CS & Sales Executive
Flyfarez.com
2022.07 - 2023.05
Bachelor of Arts - Tourism Studies
Delhi
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