Summary
Overview
Work History
Education
Skills
Certification
Languages
Disclaimer
Timeline
Generic

Simran Dhoke

Hyderabad

Summary

Dynamic Azure Networking Consultant with a proven track record at Swift Strategic Solutions, excelling in cloud security and automation. Expert in implementing Azure Firewall and VPN solutions, while fostering collaboration across teams. Passionate about optimizing performance and enhancing user experience, driving projects to success with a focus on quality and efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Azure Networking Consultant

Swift Strategic Solutions Pvt. Ltd.
Hyderabad
12.2023 - Current
  • Strong background working with core Azure & AWS services Azure Virtual Machines, Azure Storage Solutions, Azure Networking (AZLAN), Azure Security, Azure Monitoring and Log analytics , Azure Policy & Automation, Azure Active Directory, Microsoft Entra ID, Azure CLI, AKS for Azure. EC2, ELB, RDS, S3, VPC, Route53, CloudFormation, CloudWatch, IAM, ECS, and EKS for AWS
  • Configured and managed Site-to-Site VPNs, Point-to-Site VPNs, and VNet-to-VNet VPNs to securely connect on-premises networks and Azure Virtual Networks.
  • Implemented Azure Load Balancer, Application Gateway, Azure Front Door, and Azure CDN to optimize application performance, availability, and global scalability.
  • Designed and enforced network security using Azure Firewall, Network Security Groups (NSGs), and NAT Gateway for outbound connectivity and IP management.
  • Configured Azure DNS services (Public DNS, Private DNS, DNS Private Resolver) and Azure Traffic Manager for efficient domain resolution and traffic distribution.
  • Utilized Azure Active Directory (AAD) for SSO authentication, user account management, and integration with SaaS applications.
  • Azure resources, including VMs, Azure DBs, Storage, and Log Analytics.
  • Implemented Azure Security Center and Azure Sentinel for continuous monitoring, threat detection, and compliance management.
  • Designed and deployed Azure Virtual Networks (VNets), subnets, and private endpoints to ensure a secure and scalable cloud infrastructure.
  • Knowledge Certificate Authority providers/Public Key Infrastructures, WiFi and VPN infrastructures.
  • System Center Configuration Manager (SCCM) & Microsoft Intune
  • Managed endpoint devices using SCCM for software deployment, patch management, and OS imaging.
  • Implemented Microsoft Intune for mobile device management (MDM) and mobile application management (MAM), ensuring compliance and security policies.
  • Integrated SCCM with Azure AD and Intune for hybrid device management and conditional access policies.
  • Automated device enrollment, configuration, and policy enforcement using Intune and Azure AD.
  • Manage Microsoft Azure SSO and Identity, enterprise applications integrated with Azure for SSO and user provisioning.
  • Knowledge on deploy Azure resources including VMs, Azure DBs, Storage, and Log Analytics.
  • Knowledge on PowerShell scripts, modules, runbooks, and Power Automate flows.
  • Knowledge on deploying Intune configurations, settings, and compliance policies.
  • Implement conditional access policies based on Security team requirements.
  • Support the deployment, patching, and troubleshooting of applications via Intune.
  • Collaborated with stakeholders to align IT strategies with business objectives, ensuring security, reliability, and performance.
  • Managed IT resources, incident support, and end-user support for SaaS and cloud applications.
  • Delivered projects using Agile methodology, including sprint planning, reviews, and documentation in JIRA. Provide expert-level troubleshooting and support for Azure infrastructure issues. Serve as the primary point of contact for Azure-related issues and escalations.
  • Collaborate with cross-functional teams, including development, operations, and security, to ensure seamless integration of cloud solution
  • - Knowledge on Azure services such as Azure AD, Azure Monitor, Azure Security Center, and Azure Backup.
  • - To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.
  • - Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
  • - Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
  • - Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
  • - Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access
  • - Teamwork: Cross-functional collaboration with product managers and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
  • - Automate repetitive tasks using PowerShell, ARM templates, or other tools.
  • Optimize AVD configurations for cost efficiency and performance.
  • Ability to manage daily support tasks to meet strict SLA requirements and capable of handling demanding service response and recovery times.

Technical Analyst

Infonyx Pvt Ltd.
Nagpur
03.2023 - 12.2023
  • Be responsible for advising and delivering on large cloud engagement with large enterprise customers.
  • Projects Automated (Encryption Keyover IVR, RPA Based L1 Script for basic IT-related Issues, Self Service Page as a One Stop Shop for all Self-Service Portals).
  • Managing multiple teams Tickets, Quality, Governance, P1, P2, P3 and P4 Incident management Team.
  • Weekly, Monthly & Quarterly Review on Overall Performance of the engineers and Annual Deck for Leadership review and Roaster management.
  • Knowledge on Server IaaS implementation, Availability sets, Azure Networking concepts, Express Route, DNS, Load Balancing, and Storage.
  • Migration experience (Cross premises).
  • Focus on Key Quality Parameters - AHT, SLA%, FCR%, Ageing of Tickets, Abandoned% etc.
  • Enhancement of ITSM Tool (BMC Remedy, Jira, Service Now, Fresh service, Service Exchange).
  • Inspired technology professionals who love the challenge of supporting our customers and internal teams to ensure the successful adoption, usage, integration of the Jump Cloud platform.
  • Excellent interpersonal communication, passion for learning new technologies and understanding how to utilize them in a customer-facing environment.

Technical Analyst

HCL Pvt Ltd.
Nagpur
12.2021 - 03.2023
  • Active Directory, Services & Benefits, Azure, and case studies.
  • Hosting Static Websites of clients on Azure, Services and AWS Services.
  • Designing, analysing, and implementing Autometer for efficient IT systems.
  • Provided technical support to all ITIL process owners and performed audits on process, develop automated processes to streamline deployment and monitoring of cloud-based systems.
  • Troubleshooting and licensing Microsoft 0365 and Intune.
  • Office 365 - Exchange, SharePoint, Teams, Endpoint Manager, Microsoft Windows Server, Networking (LAN, WAN, Firewalls, Switching, Routing), Virtualization - VMware, Hyper-V-Storage.
  • Perform Operational maintenance activities which include platform upgrades, patching, monitoring, configuration, and troubleshooting.
  • Managing the product backlog, priorities, issues and Managing GSN ticket backlog and following up with various teams across DSC and ITS and commissioning and configuring resources (esp Azure Storage Accounts, Azure SQL Server).
  • Enhance the system stability, performance tuning, and system growth.

Technical Support Associate -SD

Mphasis Pvt Ltd
10.2021 - 12.2021
  • Resolve complex and urgent technical issues and customer escalations through email, phone, and chat interactions.
  • Manage a queue of support tickets for high priority and complex technical issues.
  • Provide mentoring and coaching to Tier 1 Technical Support Engineers.
  • Partner with Engineering to drive resolution of critical issues, outages, and defects.
  • Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date.
  • Maintain a deep technical understanding of the entire Azure Platform while serving as an SME to develop internal training.

Technical Analyst

Infosys BPM Pvt. Ltd.
Pune
06.2021 - 10.2021
  • Provide technical assistance to clients regarding any operating system issues.
  • Communicate with the clients to dig into the real problem.
  • Conduct screenshare sessions if required.
  • Personalize new applications regarding client issues.
  • Troubleshoot any problems regarding software and hardware computer support and ensure all the desktop computer systems are working properly.
  • User onboarding and offboarding, Information security best practices, REST APIs, Scripting.
  • Refer unresolved issues to the higher officials such as Technical Support Manager and provide useful suggestions.
  • Make report of the customer queries maintain and update the record of issues and take measures to prevent those issues in the future and create documentation, Manual, Knowledgebase article (Kbs).

Technical Support Associate

Teleperformance PVT LTD
Gurugram
02.2021 - 06.2021
  • Resolve complex and urgent technical issues and customer escalations through email, phone, and chat interactions.
  • Manage a queue of support tickets for high priority and complex technical issues.
  • Provide mentoring and coaching to Tier 1 Technical Support Engineers.
  • Partner with Engineering to drive resolution of critical issues, outages, and defects.
  • Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date.
  • Maintain a deep technical understanding of the entire Azure Platform while serving as an SME to develop internal training.

Education

Bachelor Of Engineering - Electrical, Electronics and Communications Engineering

Nagpur University (RTMNU)
Nagpur
01.2020

Skills

  • Escalation Management
  • Azure Front door and CDN
  • Network manager
  • VPN (Site to Site VPN, Point to site VPN, Vnet to Vnet)
  • Load balancer
  • Application gateway
  • Azure Firewall
  • VPN Gateway
  • Network Watcher
  • NAT Gateway
  • Azure Route Server
  • Express Route
  • Azure KeyVault
  • SSL TLS certificate
  • Azure Bastion
  • Azure DNS (Azure Public DNS, Azure Private DNS, Azure DNS Private Resolver)
  • Azure Private Endpoint DNS configuration
  • Network security groups (NSG)
  • Vnet
  • Subnet
  • Traffic manager
  • Microsoft Azure
  • Jenkins
  • Azure Active Directory (AAD)
  • Active Directory and Microsoft Entra ID
  • SSMS
  • Jump Cloud
  • Microsoft admin Centre
  • Security and Compliance
  • Design Policy
  • Azure Entra ID
  • Intune and SharePoint
  • Technical solutions
  • Network configuration
  • Azure Bastion
  • Azure Monitor
  • Azure Database
  • Azure Log Analytics
  • Azure ASC (Azure Security Center)
  • Azure Alert
  • Virtual Machine
  • VM Storage
  • RBAC role
  • Azure Policy
  • Azure Resource Lock
  • Subscription Policies
  • MS Intune – SCCM Co-Management
  • Endpoint and administration
  • Azure Networking
  • Cloud Security
  • Endpoint Management
  • Automation Tools
  • Protocols & Standards
  • MFA
  • SSO
  • AKS
  • Kubernetes
  • Jenkins
  • Docker
  • ARM Template

Ticketing Tool

  • Jira tool
  • Dynamic 365
  • ServiceNow
  • Fresh service
  • Service Exchange
  • ITIL and ITSM
  • Service Management
  • Change Management

Certification

Azure Certificate

  • AZ-700 Certified Designing and Implementing Microsoft Azure Networking Solutions
  • Az-104 Azure Administrator Associate

AWS

  • AWS Partner: Sales Accreditation (Business)
  • AWS Partner: Accreditation (Technical)
  • AWS Partner: Cloud Economics Accreditation (Business)
  • AWS Partner: Foundations (Business)
  • AWS Cloud Practitioner Essentials (Technical)

Languages

English
First Language
Marathi
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2

Disclaimer

I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge

Timeline

Azure Networking Consultant

Swift Strategic Solutions Pvt. Ltd.
12.2023 - Current

Technical Analyst

Infonyx Pvt Ltd.
03.2023 - 12.2023

Technical Analyst

HCL Pvt Ltd.
12.2021 - 03.2023

Technical Support Associate -SD

Mphasis Pvt Ltd
10.2021 - 12.2021

Technical Analyst

Infosys BPM Pvt. Ltd.
06.2021 - 10.2021

Technical Support Associate

Teleperformance PVT LTD
02.2021 - 06.2021

Bachelor Of Engineering - Electrical, Electronics and Communications Engineering

Nagpur University (RTMNU)

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Simran Dhoke