Listening to music
SIMRAN FERREIRA
Deal Desk / Order To Cash Management / Sales&Revenue Operations
Mumbai
Summary
Hey there, I'm Simran, a dedicated Sales/Order Management professional with over 7 years of diverse sales and customer support experience. Exceptional verbal and written communication skills, with a passion for handling and following through on every detail, and exceeding company goals. Engaged expert and go-to person on ordering and sales processes with enthusiastic willingness to assist others proactively.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Order Management Specialist
Udemy
Mumbai, Maharashtra
08.2025 - 02.2026
- Basic and complex order processing - Receiving, reviewing orders.
- Ensuring orders are compliant and approved with company policies and procedures regarding revenue recognition.
- Addressing any order discrepancies or issues promptly and collaborating with relevant stakeholders.
- Monitoring all deal desk and order management queues to route work to the appropriate team.
- Processing requests related to obtaining signatures, customer data changes and system errors.
Senior Sales Operations Analyst
BrowserStack
Mumbai, Maharashtra
12.2021 - 02.2025
- Trained sales representatives on effective techniques.
- Streamlined the process of reallocating accounts and opportunities to improve overall productivity.
- Assisted in creating quotes and supporting internal sales team with deal bookings.
- Created reports, maintained trackers, and prepared user manuals while updating the knowledge base.
- Established a faster sales procedure resulting in decreased time required for deal closing.
- Efficiently handled semi-quarterly bookings and auto-renewals.
- Creating manual invoices and credit memos.
- Sent VCP letters.
Senior Billing and Accounts Specialist
BrowserStack
Mumbai, Maharashtra
10.2021 - 12.2021
- Ensured that customer accounts were accurately updated with current billing and payment details.
- Collaborated with cross-functional teams for consistent handling of customer inquiries and meeting their needs.
- Generated weekly reports on customer service metrics, including average response time and customer satisfaction rating.
- Conducted training sessions for new Account Specialists on company policies and account management best practices.
Billing & Accounts Specialist
BrowserStack
Mumbai, Maharashtra
09.2018 - 11.2021
- Responsible for handling, resolving and escalating customer service inquiries related to billing, cancellations, refunds, account information and basic product queries.
- Provided international customers with enterprise-level support via Zendesk and Freshdesk through calls and emails.
- Coordinated with clients' accounts payable team to collect customer payments and resolve payment issues.
- Converted Salesforce leads into accounts and generated new opportunities.
- Generated reports for dispute cases, gross churn rates, and refund requests.
- Proficient in tasks including documentation, vendor form management, and registration on vendor portal sites.
- Verified vendor invoices against purchase orders to ensure accuracy of billing information.
- Processed credit card transactions and bank wires as needed.
Education
Master of Arts - MA - Literature
University of Mumbai
04.2021
Bachelor of Arts - BA - Psychology
Wilson College Chowpatty
Mumbai01.2018
HSC - Arts
Wilson College Chowpatty
Mumbai01.2015
SSC - undefined
St. Agnes Convent School
India01.2013
Skills
Customer Relationship Management (CRM)
Sales Operations
Adobe Acrobat
Deal closure
Quote preparation
Billing and Accounts Management
Training and development
Documentation
Invoicing and Accounts Receivable
Certification
Tips for Writing Business Emails
Interests
Travelling places
Timeline
Order Management Specialist
Udemy
08.2025 - 02.2026
Senior Sales Operations Analyst
BrowserStack
12.2021 - 02.2025
Senior Billing and Accounts Specialist
BrowserStack
10.2021 - 12.2021
Billing & Accounts Specialist
BrowserStack
09.2018 - 11.2021
Master of Arts - MA - Literature
University of Mumbai
Bachelor of Arts - BA - Psychology
Wilson College Chowpatty
HSC - Arts
Wilson College Chowpatty
SSC - undefined
St. Agnes Convent School