Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Weightkg
Height cm
Timeline
Generic
Simran Gupta

Simran Gupta

Vadodara

Summary

BBA graduate and customer support specialist committed to delivering exceptional experiences. Skilled in managing inbound calls, CRM systems, and multitasking. Proven track record of sustaining customer satisfaction and building strong relationships.

Overview

Work History

Customer Support Specialist

Patterns LLC
Vadodara
06.2024 - Current
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Recorded all customer interactions into the database system accurately and completely.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

BBA - Business Administration

Parul University
Vadodara, Gujarat
05-2023

HSC - Science Education

NIOS
Kota

Skills

  • Effective Communication
  • Team Collaboration
  • Proactive Engagement
  • Strategic Problem Solving
  • Collaborative Team Member
  • Responsive to Change
  • Rapid Decision Analysis
  • Emotional Awareness
  • Documentation Management
  • CRM System Proficiency
  • Effective Correspondence Handling
  • Client Support Expertise

Personal Information

  • Date of Birth: 07/22/2002
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Languages

  • English
  • Hindi
  • Marathi (Basic)

Weightkg

50

Height cm

170

Timeline

Customer Support Specialist

Patterns LLC
06.2024 - Current

BBA - Business Administration

Parul University

HSC - Science Education

NIOS
Simran Gupta