Simran Gupta
Noida
Summary
Highly accomplished professional with extensive background in financial services industry, offering over 6 years of experience.
Demonstrated expertise in banking operations, client management, and strong understanding of transition processes.
Proficient in handling various service functions including OTC, PTP, Accounts Receivable, and Customer Service.
Committed to delivering accurate reporting and ensuring compliance while effectively adapting to evolving challenges in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Financial Analyst
Accenture Solutions Private Ltd.
09.2021 - Current
- Perform daily financial task and processing activities (Deductions, Clearing, Customer data processing, SOA's) according to defined operations procedures.
- Process invoices accurately and efficiently.
- Process credit notes and match to supplier invoices.
- Verify and reconcile vendor statements.
- Follow ups with different departments and customers to get supporting documents for unclaimed payments.
- Manage salesforce customer request cases (Cancellation, Refund, Payment, Invoice dispute)
- Ensure delivery of accurate and timely reporting to suppliers.
- Work closely with Client/Engagement leads and Services Finance Leads and other Finance Operations executives.
- Manage everyday activities and ensure compliance to procedure and policy guidelines.
- Responsible for maintaining daily production logs and DMS reports.
- Day-to-day query resolution and providing support to the customer with optimal solutions to their problems.
Process Developer
Genpact India Private Ltd.
05.2019 - 09.2021
- Payment Resolution for Front end collection & Mid Stage Collection
- Take inbound & outbound call related to the customer queries & payment collections.
- Identifying Financial Hardship and Assisting Vulnerable customers with suitable payment plans while maintaining high customer satisfaction levels
- Documentation and analysis of credit reporting disputes and develop reports tracking Key Performance Indicators
- Email communication and regular follow up with the customers for the due payments
- Support to existing customers for collections outbound contact strategy
- Meet metrics on quality, efficiency, and customer service
- Ensuring any request or problems from the customers get resolved on priority in a professional manner
- Understanding and analyzing customer needs and adhering to compliance regulations, operational standards, and security policies
Education
Bachelor of Commerce -
Northeast Frontier Technical University
01.2018
Intermediate -
Meerut Public Girl's School
01.2015
Matriculation -
Meerut Public Girl's School
01.2013
Skills
- Worked in Citrix environment, AWS, Service now, Salesforce, Siebel and CRM based softwares
- Hands-on experience in SAP, Oracle, Bill Matrix, Coupa and Ariba
- Knowledge of Corporate ERP's, Microsoft Office and Email tools
- Relevant experience in Shared services of similar environments
Achievements And Extra Curricular Activities
- Presented with the Award of Rising Star of 2024
- Client Value Creation Award for delivering customer delight by managing customer accounts with efficiency and zero noise in Accenture 2023
- Member of the PPA Team at Accenture Solutions Pvt. Ltd. 2022
- Member of the QA team and led the team for a year during the transition period in Accenture.
- Appointed as HR Spokesperson in Genpact Private Ltd. 2021
- Awarded with Employee of the year Gold Award in Genpact 2020
- Recognized with Silver Award for Exemplary Performance in Genpact Value
- Received Bronze Award for Quarterly Best Performance and maximum Debt Collection
- Received Spot Award for Floor Creativity and Fun at work in Genpact.
- Won multiple Inter School Debate Competitions and Led the disciplinary team at various events in School.
- Member of Organizing Committee of Tree Plantation Drive & Swachh Bharat Abhiyan & Volunteer in Genpact Covid Helpline (Step One Telemeds Helpdesk)
Soft Skills And Strengths
- Client handling & Management
- Time management
- Problem-Solving
- Computer Literacy
- Strong Communication
- Ability to deliver accurate results within deadline.
- Experience in Finance, Collection & Customer Service
- Versatile to changes and flexible shifts.
Timeline
Financial Analyst
Accenture Solutions Private Ltd.
09.2021 - Current
Process Developer
Genpact India Private Ltd.
05.2019 - 09.2021
Bachelor of Commerce -
Northeast Frontier Technical University
Intermediate -
Meerut Public Girl's School
Matriculation -
Meerut Public Girl's School
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