Simran Kamboj
Yamuna Nagar
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader - QA & Sales (Car Loans - New and Used)
Paisso Technology Pvt Ltd.
Mohali
12.2023 - Current
- Leading and supervising a dedicated team of 12 RM’s overseeing the end-to-end operations of automotive finance, with a specific focus on new and used car loans
- Conducting regular quality assessments of loan applications, approvals, and disbursements to maintain a high standard of service to clients
- Conduct regular training sessions to enhance team members' product knowledge, sales skills, and understanding of quality assurance protocols
- Provide regular reports and updates to senior management, highlighting team achievements, challenges, and recommended improvements.
Sales Manager
HDB Financial Service Ltd.
Ludhiana
06.2022 - 12.2023
- Responsible for dealer network management & expansion
- Managing sales profitability and target accomplishments for the assigned portfolio
- Conducting detailed market study to analyze the latest market trends and tracking competitor activities and providing valuable inputs for fine tuning the selling strategies
- Managing and motivating the sales teams for the achievement of overall organizational goals.
Customer Care Executive
Teleperformance
Mohali
05.2019 - 12.2020
- Assisted and supported the Xiaomi customers and resolved their issues on the chat
- Provided technical support and assistance to the Xiaomi customers, and resolved their delivery issues, billing process of the various products like Mi routers, TV, Mobiles, etc
- Provided training to the new employees and guided in handling difficult or complex problems and helped in resolving escalated complaints or disputes
- Supervised the team of 15 employees under my guidance for 4 months, trained and instructed them in job duties.
Education
MBA - Finance
Tilak Raj Chadha Institute of Management and technology
08.2022
B.com (Computer Application) -
D.A.V college for girls
05.2019
12th -
Maharishi Vidya Mandir Public School
05.2016
10th -
Maharishi Vidya Mandir Public School
05.2014
Skills
- Effective communication skills
- Team handling skills
- Target Oriented
- Performance Analysis
- Proficient in MS Excel (VLOOKUP, PIVOT etc), MS Power point and MS Word
Certification
- Certified in Financial modeling and financial analysis using MS. Excel from Udemy.
- Certified in “Corporate financial statement analysis course” from LinkedIn Learning.
- Have completed “Basic of stock market course” By CA Rachana Ranade.
Accomplishment
Awarded as “Chat Quality performer of the month” in honor of an outstanding and consistent performance in Teleperformance.
Personal Information
Date of Birth: 30/11/1999
Declaration
I hereby declare that all the information furnished above is true to the best of my belief.
Timeline
Team Leader - QA & Sales (Car Loans - New and Used)
Paisso Technology Pvt Ltd.
12.2023 - Current
Sales Manager
HDB Financial Service Ltd.
06.2022 - 12.2023
Customer Care Executive
Teleperformance
05.2019 - 12.2020
MBA - Finance
Tilak Raj Chadha Institute of Management and technology
B.com (Computer Application) -
D.A.V college for girls
12th -
Maharishi Vidya Mandir Public School
10th -
Maharishi Vidya Mandir Public School
Similar Profiles
Krishnaraja GanapathyKrishnaraja Ganapathy
Application Development Manager at BNY Mellon Technology India Pvt Ltd – Pershing TechnologyApplication Development Manager at BNY Mellon Technology India Pvt Ltd – Pershing Technology
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
Swathika V VSwathika V V
Senior Analyst I Data Engineering at DXC Technology ( EIT Services India Pvt., Ltd., formerly known as HP Global Soft Pvt., Ltd, ChennaiSenior Analyst I Data Engineering at DXC Technology ( EIT Services India Pvt., Ltd., formerly known as HP Global Soft Pvt., Ltd, Chennai
Chandandeep SinghChandandeep Singh
Travel Agent Assistant at Overseas Employment ServicesTravel Agent Assistant at Overseas Employment Services
NASEEM KHANNASEEM KHAN
Guest Services Manager at SheratonGuest Services Manager at Sheraton